Terms and Conditions

Standard Bank Mobile Subscriber

INTRODUCTION
1. These Terms apply to you and to your use of the Services, and they are a binding legal agreement between you and us.
2. Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may exclude or limit our liability (responsibility) to you.
3. By accepting these Terms when you order a SIM from us and by using the Services, you agree to the Terms and warrant (promise) that you are at least 18 years old, and that you can enter into a legally binding agreement. If you are under 18 or if you cannot enter into a legally binding agreement, then you may not order a SIM from us and use the Services.
4. The Terms include the Mobile Pricing Guide.
5. You must know, understand and comply with these Terms.
DEFINITIONS
Words that begin with a capital letter are defined as follows:
1. Account means a valid, active qualifying current or savings personal and/or business and/or wealth account held with Standard Bank.
2. Applicable Laws means any laws that govern the activities described in these Terms.
3. Bundle means a Device together with SIM;
4. Device means any device in which your SIM is installed, including a cellular telephone, modem or tablet.
5. FAQs means our list of Frequently Asked Questions. They can be found on our Website, and by being mentioned here, they become part of these Terms.
6. Group means Standard Bank Group Limited, its subsidiaries and their subsidiaries.
7. ICASA means the Independent Communications Authority of South Africa.
8. MMS means a multimedia communication made up of text and pictures.
9. Mobile Pricing Guide means the fees that we charge for the Services and associated products. You can find it on the Website.
10. Network Operator means the entity licensed by ICASA to operate the Network.
11. Network means the electronic communications network that we use to provide you with the Services.
12. Personal Information means information about a natural or juristic person. This can include information about race; gender; sex; pregnancy; marital status; nationality; ethnic or social origin; colour; sexual orientation; age; physical or mental health; well-being; disability; religion; conscience; belief; culture; language; birth; education; medical, financial, criminal or employment history; any identifying number, symbol, email, postal or physical address, telephone number, location, online identifier or other particular assignment to the person; biometric information; personal opinions, views or preferences of the person or the views or opinions of another individual about the person; correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; and the name of the person if it appears with other personal information, or if revealing the name itself would also reveal information about the person.
13. Process means any operation or activity, automated or not, concerning Personal Information, including: changing; blocking; collation (gathering and arranging); collection; consultation; degradation (loss of information or a reduction of its quality); destruction, spreading by means of transmission, distribution or making available in any other form; erasure; linking; merging; organisation; receipt; recording; retrieval; storage; updating; modification or use.
14. Prohibited Activities means:
  1. illegal or terrorist activities.
  2. money laundering, bribery, tax evasion, corruption, or fraud.
  3. any activities that are subject to Sanctions or do not comply with Applicable Laws.
  4. making a payment that improperly advantages any person.
15. Recurring means the option to purchase a recurring airtime bundle and/or data bundle which is automatically allocated every month until such time as you request us to cancel the Additional Data bundle.
16. RICA means the Regulation of Interception of Communications and Provision of Communication Related Information Act 70 of 2002.
17. Sanctioned Entity means any natural or juristic person or country listed on any Sanctions List or subject to any Sanctions, including:
  1. in the case of a juristic person, any person (i) who owns or controls it; or (ii) whom it owns or controls (and for these purposes, owns means holding any percentage of ownership or beneficial interest, and controls means the ability to control the business or policy of the juristic person, whether directly or indirectly, through the voting of shares, by appointing directors or by any other means); and
  2. in the case of a country, its ministries, departments and agencies, and/or any other governmental organisations.
18. Sanctioning Body Sanctioning Body means the United Nations Security Council (UNSC), the Office of Foreign Assets Control of the Department of Treasury of the United States of America (OFAC), the European Union (EU), Her Majesty’s Treasury (HMT), the Ministry of Economy, Finance and Industry (France) (MINEFI) or any other sanctioning body we recognise.
19. Sanctions means any restrictions set by a Sanctioning Body, including diplomatic, travel, trade or financial sanctions or embargoes (bans).
20. Sanctions List means any list of Sanctioned Entities published by a Sanctioning Body, as updated from time to time.
21. Services means the mobile electronic communications services that we provide to you through the Network, including the ability to make calls, send an SMS or MMS or access the internet through your Device.
22. SIM means the Subscriber Identity Module (SIM) card that contains your phone number and allows you to access the Network (through a Device) and use the Services.
23. SMS means a short-message service or text communication.
24. Standard Bank, we, us or our means The Standard Bank of South Africa Limited, (Registration Number 1962/000738/06) and its successors or assigns (third parties who have an agreement with Standard Bank).
25. Subscriber Account means the subscriber account that we open in your name when you get a Fixed LTE SIM from us.
26. Website means our website at www.mobile.standardbank.co.za.
27. UCount Mobile means the UCount Rewards membership option which includes a Bundle offered by UCount Rewards.
28. UCount Rewards means the rewards programme that we offer to you that rewards you for your banking relationship with us.
29. you or your means a person with a qualifying Standard Bank Account or credit card and where applicable to UCount Mobile, the member.
YOUR OBLIGATIONS IN TERMS OF RICA (ALSO APPLICABLE TO UCOUNT MOBILE)
1. We will not hand over the SIM to you until we are satisfied that you have complied with RICA. You must personally accept delivery of the SIM and provide us with copies of any documents that we request, such as your identity document or proof of address. We may charge you a delivery fee.
2. RICA may require us to give your Personal Information, or any communications you send or receive using the Network, to law enforcement authorities.
3. You may not transfer your SIM to a third party without our consent and after we have verified that this third party complies with RICA.
4. If your SIM is lost, stolen or damaged, you must let us know and immediately report this to the police. If you don’t, you may be guilty of an offence and you may be fined or imprisoned. You will also remain liable for all charges relating to the use of your SIM until you let us know that it has been lost or stolen.
THE SIM
1. Once you receive the SIM, you can activate it on the Website. If you don’t, we will activate it by the end of the month in which you received it.
2. You are liable for all charges relating to your SIM, except where you let us know that it has been lost or stolen.
3. If you request a replacement SIM after your SIM has been lost, stolen or damaged, you may have to pay a replacement fee and a delivery fee.
4. If your SIM doesn’t work properly, you must tell us immediately and we will replace it. You will not have to pay a replacement fee, but we may charge you a delivery fee.
USING THE SERVICES (ALSO APPLICABLE TO UCOUNT MOBILE)
1. You must only use the Services for lawful purposes. You must not:
  1. use the Services to receive or send material that is in breach of any Applicable Law or that is obscene, threatening, racist, offensive or defamatory;
  2. use the Services to send junk mail, spam, chain letters or bulk messages;
  3. use the Services for commercial purposes; or
  4. sell our Services to any other person.
2. If you die, your next of kin must inform us immediately. Your estate will be liable for any invoices that are unpaid and for any use of the Services after your death.
YOUR SUBSCRIBER ACCOUNT WITH US
1. You can manage your SIM (and any additional SIM), your profile and your use of the Services through your Subscriber Account.
2. When you buy a SIM from us, there will be a subscription package attached to it (Package) depending on your Account type. This will include a monthly value of airtime and/or data (Inclusive Value). If you do not use the Inclusive Value, it will expire at the end of each month. Depending on which day of the month your SIM is activated, we will provide you with a pro-rated portion (a portion adjusted for a specific period of time) of the Inclusive Value for the rest of that month.
3. Accounts with no subscription fees attached to it may have additional qualifying rules to receive the Inclusive Value. Refer to the Mobile Pricing Guide for these Accounts and the related qualifying rules.
4. Based on the Account details you enter on the Website, we will offer you a Package with a monthly Inclusive Value for your first SIM. This Package only applies to the first SIM that you buy and not to any additional SIM. If you want to buy an additional SIM, there are different monthly airtime Packages that you can choose from. Additional SIM’s are not dependant on your Account type but it must be linked to the first SIM.
5. In addition to your Inclusive Value, you can buy airtime and/or data bundles. You can also choose between data bundles that expire and those that do not. Data bundles that expire can be transferred in part to another Standard Bank SIM before they expire. Data that has been transferred to another SIM is only valid for seven days from the date of transfer unless it expires before.
6. You can also buy a Recurring airtime and/or data bundle. Recurring airtime and/or data bundles can be cancelled at any time, but you must give us at least 30 days’ notice.
7. Based on the Account details you enter on the Website, we may automatically apply a Flexi or Top-Up option to your Package. You can change this default option in your Subscriber Account. A Top-Up option means that when your airtime or data is finished, you will not be able to use the Services until you top up your Package with additional airtime or data bundles. If your Package has a Flexi option, you can continue to use the Services even if your airtime or data is finished, up to a monthly limit set by us at our discretion (Monthly Spend Limit). You can reduce or increase your Monthly Spend Limit through your Subscriber Account. However, any increases will be subject to our discretion.
8. If your Package has a Flexi option and you buy an airtime bundle, the airtime will first be used to replenish your used-up Monthly Spend Limit. The rest will go towards your airtime balance.
9. Your Monthly Spend Limit will not apply in certain cases, for example when you are roaming internationally. You are liable for the full amount of the Services used, even when you exceed the Monthly Spend Limit.
10. We charge you a standard rate for using the Services (default rate), unless you opt for a voice plan (which reduces your airtime usage rate) or a data plan (which reduces your data usage rate). The voice or data plan will last for 30 days from the date of purchase. After your data is finished, and if you have not bought a data plan or your data plan has expired, you must opt in to accept the default rate. All rates are set out in the Mobile Pricing Guide.
11. You must make sure that all the details of your purchase are correct before you make a payment. Due to the consumable nature of the Services, we will not be able to refund you or reverse the transaction if you buy the wrong plan or bundle by mistake, or later decide you no longer need it. No cooling-off period (as described in section 44 of the Electronic Communications and Transactions Act 25 of 2002) will apply.
12. You can use your Inclusive Value to buy once-off voice and data plans, as well as once-off airtime and data bundles.
INTERNATIONAL ROAMING (ALSO APPLICABLE TO UCOUNT MOBILE)
1. If you use our Services outside of South Africa, you will be roaming internationally.
2. Depending on your Package, you can request us directly or through your Subscriber Account to activate international roaming.
3. You must pay a deposit of R1 000 before we activate international roaming. We will set off the R1 000 deposit against your invoice for international roaming.
4. Once you have paid the deposit, we will activate international roaming within 24 hours.
5. When you use international roaming, you will be charged higher fees for the Services. These fees are based on what we are charged by Network Operators outside of South Africa, and they can be very high.
6. The Network Operators outside of South Africa may only charge us some time after you have used international roaming, so we may take up to three months to charge you for international roaming.
  1. When you use international roaming:
  2. your Monthly Spend Limit will not apply. The fees we charge you may be much higher than your Monthly Spend Limit;
  3. you cannot use your Inclusive Airtime or any other bundle. You will be charged at the rates of the network operator outside South Africa;
  4. you will be charged for calls you make (outgoing calls) and calls you receive (incoming calls);
  5. if you divert calls to another phone number, you will be charged for the call to your number and the divert (call to the other number);
  6. if you divert your calls to voicemail, you will be charged for the incoming call to your voicemail and the outgoing call you make to listen to the message. If you do not listen to the message, you will still be charged for the incoming call to your voicemail;
  7. you will be charged for all calls you make, including calls that are normally free in South Africa;
7. The estimates of the fees we may charge you for international roaming are set out in the Fee Schedule. Please note that these fees are estimates only and may change for a number of reasons, including currency fluctuations or pricing changes of the network outside South Africa. We will not be responsible if the estimates of the fees for international roaming we provide are not correct or for any fees for countries that are not set out in the Fee Schedule.
INTERNATIONAL DIALLING (ALSO APPLICABLE TO UCOUNT MOBILE)
1. You will be able to make calls to countries outside of South Africa (international dialling) as soon as your SIM has been activated.
2. Calls to countries outside of South Africa are charged at higher rates. These rates are set out in our Mobile Pricing Guide.
PORTING (ALSO APPLICABLE TO UCOUNT MOBILE)
1. You can transfer your phone number from another network operator to us (Port-in) or from us to another network (Port-out).
2. You can find details on Porting-in and Porting-out in the FAQs on our Website, or you can call the Contact Centre.
3. When you Port-in, you will lose any unused airtime and any bundles from the network operator that you are Porting-in from. You will also lose any airtime and any bundles purchased from us that you have not used when you Port-out.
4. When you Port-in, you are responsible for any charges due to the network operator that you are Porting-in from.
5. When you Port-out, we will send you your final invoice and you must pay it immediately.
6. If you Port-In or Port-Out, you will not be able to Port-In or Port-Out again for 60 days.
NOTIFICATIONS
1. We may inform you about special offers and promotions related to the Services. These offers will be available during the offer period, or until we will let you know otherwise. We may remove or change any offer without notice to you.
2. We will try to notify you of events related to your SIM, for example if your airtime or data runs out, or related to a replacement SIM (SIM swap). We cannot be held liable for any delay in notifying you or for not notifying you at all.
3. These notifications relate to the Services we provide to you. They are not marketing messages, so you cannot opt out of receiving them.
FAQS
1. We may also include important information regarding the Services in our FAQs.
2. If there are any differences between the FAQs and these Terms, these Terms will apply.
FEES
1. The fees we charge you for using the Services and associated products (such as itemised billing and caller line identity (caller ID)) are set out in the Mobile Pricing Guide. All our fees include VAT.
2. You will be liable for all the fees charged in connection with your SIM and the use of the Services, whether or not you personally used the Services.
3. We may change our fees at any time. If we do, we will give you reasonable notice through your Subscriber Account, by posting the changes on the Website, by sending you an email or an SMS, or through another communication technology.
PAYMENT
1. We will send you a monthly invoice setting out the fees payable to us for your use of the Services. These will include fees for your Package, Airtime and any other fees. You can also access your invoices on the Website.
2. If you have any queries or problems with an invoice, you must contact us within 30 days of the date of the invoice. If you don’t, we will consider the invoice to be final and correct.
3. You must pay any amount due with your credit card or by debit order from your Account within 30 days. If the debit order fails, you can pay with an EFT (electronic funds transfer).
4. If you do not pay an invoice in full and on time, you will be in breach of these Terms. We can suspend or cancel your use of the Services immediately and institute legal proceedings against you.
AVAILABILITY OF SERVICES (ALSO APPLICABLE TO UCOUNT MOBILE)
1. Our Services are available within the range of base stations that make up the Network.
2. We can’t always guarantee that our Services will be continuous or fault-free. The Services may be affected by bad weather, physical obstructions, radio interference, the functionality of your Device, Network coverage, faults with other networks and/or the number of people trying to use the Network at the same time.
3. The Network may need upgrading or maintenance, which may cause the Service to be unavailable or interrupted. Where possible, we will notify you of this in advance.
DATA PROTECTION
1. You give consent that we may collect your Personal Information from you and, where lawful and reasonable, from public sources for credit, fraud prevention and compliance purposes, as well as the purposes set out below.
2. You confirm that if you give us Personal Information about or on behalf of another person, including Account signatories, shareholders, principal executive officers, trustees and beneficiaries, you are authorised to: (a) give us their Personal Information; (b) consent on their behalf to the Processing of their Personal Information, specifically any cross-border transfer of Personal Information to and from the country where the products or services are provided; and (c) receive any privacy notices on their behalf.
3. You consent to us Processing your Personal Information:
  1. so that we may provide products and services to you in terms of these Terms and provide any other products and services for which you may apply.
  2. so that we may carry out statistical and other analyses to identify potential markets and trends, evaluate and improve our business (this includes improving existing products and services and developing new products and services).
  3. in countries outside of the country where the products or services are provided. (These countries may not have the same data protection laws as the country where the products or services are provided. Where we can, we will ask the receiving party to agree to our privacy policies.)
  4. by sharing your Personal Information with our third-party service providers and insurers, locally and outside of the country where the products or services are provided. We ask people who provide services to us to agree to our privacy policies if they need access to any Personal Information to carry out their services.
  5. within the Group.
4. You will find our Processing practices in the Group’s and our privacy statements. These statements are available on the Group’s websites or on request.
5. If you are unsure about your tax or legal position because your Personal Information is Processed in countries other than where you live, you should get independent advice.
SANCTIONS (ALSO APPLICABLE TO UCOUNT MOBILE)
1. You must not:
  1. use the SIM or the Services to assist or benefit any Sanctioned Entity;
  2. make the SIM available to any person who may use or intends to use it to assist or benefit a Sanctioned Entity;
  3. be involved in any Prohibited Activities; or
  4. use any product or service provided by the Standard Bank Group for any Prohibited Activities.
2. You warrant (promise) that you are not and if you are a company, none of your Affiliates are:
  1. a Sanctioned Entity; or
  2. being investigated for any activities relating to Sanctions.
3. Should you or anyone associated with you be investigated for any activities relating to Sanctions, you must let us know about this immediately and in writing.
4. If we know or suspect that you are in breach of this clause 15 or that you are about to become subject to Sanctions, we can immediately, at our sole discretion:
  1. cancel or suspend access to the SIM, the Services and any other product or service we provide to you; and/or
  2. cancel these Terms and/or any other relationship we have with you.
5. We are not responsible to you for any Losses you suffer if we cancel these Terms or any other relationship we have with you.
INTELLECTUAL PROPERTY
Nothing in these Terms is a licence for you to use or a transfer to you of any intellectual property belonging to Standard Bank, including copyright or trademarks relating to the name “Standard Bank Mobile”, the Services, the SIM and the software in the SIM.
YOUR RESPONSIBILITY FOR OUR LOSS OR DAMAGES
1. You will be held liable for (and you must pay for) any loss or damages that we may suffer because:
  1. you breached any of these Terms;
  2. you gave us wrong instructions or information; or
  3. someone used your SIM without your permission.
2. We may rely on third-party service providers to provide the Service. To the extent that this is allowed by Applicable Law, you will not hold us or any of our third-party service providers liable for any loss or damage that you suffer because of our actions, or the actions of the third-party service providers.
3. We cannot be held liable for any failure, default or delay in providing the Services if it is caused by an event beyond our control.
4. If we institute legal proceedings against you because you breach these Terms, you will have to pay for our costs, including tracing agent fees and legal fees on an attorney-and-own-client scale.
CANCELLATION
1. We can cancel these Terms immediately if:
  1. you breach these Terms;
  2. we believe or suspect you are using the Services fraudulently or unlawfully (illegally); or
  3. you damage the Network or put the Network at risk;
  4. you do not use the SIM for three months; or
  5. we must do so for legal reasons or to comply with our internal policies.
2. If these Terms are cancelled, you will not be able to access the Services and any unused Airtime and bundles purchased from us will be lost.
3. If these Terms are cancelled, we will send you a final invoice setting out all fees you owe us. You agree that this final invoice will be proof of the amount you owe us and that it will be binding on you for the purposes of getting a judgment against you in a court.
4. Where we believe or suspect that you are involved in any Prohibited Activity, we may also blacklist you on our database, refuse to accept or process payment on any order and/or cancel any order, on notice to you. We are not responsible for any liability as a result of this blacklisting and/or refusal to process any order.
5. You can choose to stop using the Services at any time.
LIMIT TO OUR RESPONSIBILITY TO YOU
1. Your use of the Services depends on factors beyond our control, such as the Network coverage. To the extent allowed by law, we are not responsible for any direct or indirect loss or damages you may suffer if you cannot use the Services because of factors beyond our control.
2. To the extent allowed by law, we are not responsible for any direct or indirect loss or damages related to your use of the Services, for any reason, even if we were told that loss or damage was possible.
CHANGES TO THESE TERMS
1. We reserve the right to change these Terms. We will let you know about such changes through your Subscriber Account, by posting the changes on the Website, by sending you an email or an SMS, or through another communication technology.
2. The latest version of these Terms applies to you each time you use the Services. By continuing to use the Services, you agree to these updated Terms.
3. You may not change any of these Terms.
WHERE LEGAL DOCUMENTS AND NOTICES WILL BE SENT
1. You choose the street address you gave us when you entered into these Terms as the address where any legal documents or notices may be served or delivered to you (your domicilium citandi et executandi).
2. We can send other written communication or notices to the street, postal or email address that we have on record for you.
GENERAL TERMS
1. The singular includes the plural and the plural includes the singular. Unless we say otherwise, a reference to:
  1. a person includes a natural or a legal person (or entity).
  2. any gender includes all genders.
  3. a reference to a clause means a clause of these Terms.
  4. a reference to you or us includes your and our employees, agents or authorised representatives.
  5. the word including is not a word of limitation.
2. South African law governs these Terms.
3. Headings in these Terms are for information only and must not be used to interpret the Terms.
4. If a word is defined, its other grammatical forms have a corresponding meaning.
5. No extra time or other indulgence we may allow you will affect any of our rights, whether the indulgence is express or implied. We do not waive (give up) any of our rights.
6. If any clause in these Terms is invalid or illegal or cannot be enforced, the other clauses will still be valid.
7. You cannot transfer your SIM to anyone else without our consent. Under these Terms, you cannot transfer or assign your rights or obligations. We can transfer or assign our rights and obligations.
COMPLAINTS AND QUERY RESOLUTION
1. You can contact us through our Customer Services department:
  1. by calling 080 121 2577 (at normal charges) or 135 (free of charge if you have a Standard Bank SIM card).
  2. by email at support@mobile.standardbank.co.za
2. Customer Services’ operating hours are Monday to Friday, 9am to 5:30pm (it is closed on Saturdays, Sundays and public holidays).
3. If you have a problem and we do not solve it, or if you are not happy with the way in which it was solved, you can contact:
  1. the National Consumer Commission by telephone on 012 428 7000 or 012 428 7726 or by email on complaints@thencc.org.za
  2. ICASA through the ICASA website at www.icasa.org.za, by email at consumer@icasa.org.za or by fax on 011 566 3444.
  3. the Ombudsman for Banking Services through the website at www.obssa.co.za, by telephone at 0860 800 900 or 011 838 0035, by fax at 011 838 0043 or by email at info@obssa.co.za.

Standard Bank Mobile Store

INTRODUCTION
1. These Terms apply to you and to your use of our Online Store and Retail Store and are a binding legal agreement between you and us.
2. Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may exclude or limit our liability (responsibility) to you.
DEFINITIONS
Words that begin with a capital letter are defined as follows:
1. Applicable Laws means all national, provincial, local and municipal legislation, regulations, statutes, by-laws or other laws of any relevant regulatory authority and any other instrument, as updated from time to time, having the force of law relating to the activities covered by these Terms.
2. Access Details means your unique username and password as well as other Personal Information required to create a Profile
3. Bundle means a Device together with SIM;
4. Card means a qualifying Standard Bank personal/business cheque or credit card, excluding any travel lodge card, garage card, fleet card or any co-branded credit card.
5. Customer means any person to whom we have issued a Card.
6. Online Store means the Standard Bank mobile online store found on our Website where you can buy the Products.
7. FAQs means our list of Frequently Asked Questions, found on our Website and incorporated by reference.
8. Group means Standard Bank Group Limited, its subsidiaries and their subsidiaries.
9. Personal Information means information about an identifiable, natural person and where applicable, a juristic person, including information about: race; gender; sex; pregnancy; marital status; nationality; ethnic or social origin; colour; sexual orientation; age; physical or mental health; well-being; disability; religion; conscience; belief; culture; language; birth; education; medical, financial, criminal or employment history; any identifying number, symbol, email, postal or physical address, telephone number; location; any online identifier; any other particular assignment to the person; biometric information; personal opinions, views or preferences of the person or the views or opinions of another individual about the person; correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; and the name of the person if it appears with other personal information relating to the person, or if revealing the name itself would also reveal information about the person.
10. Process means any operation or activity, automated or not, concerning Personal Information, including: changing; blocking; collation (gathering and arranging); collection; consultation; degradation (loss of information or a reduction of its quality); destruction, spreading by means of transmission, distribution or making available in any other form; erasure; linking; merging; organisation; receipt; recording; retrieval; storage; updating; modification or use of the Personal Information.
11. Products means mobile phones and any other devices that we offer on the Online Store and/or the Retail Store and where applicable to UCount Mobile, the Bundle.
12. Profile means the Profile created for you on the Online Store when you provide us with your Access Details
13. Prohibited Activities means:
  1. illegal or terrorist activities.
  2. money laundering, bribery, tax evasion, corruption, or fraud.
  3. any activities that are subject to Sanctions or do not comply with Applicable Laws.
  4. making a payment that improperly advantages any person.
14. Registered User means any user who has a Profile.
15. Retail Store means the Standard Bank mobile store located at the Standard Bank office on 5 Simmonds Street, Johannesburg or any other such location as we may advise you of from time to time, where you can buy the Products;
16. Sanctioned Entity means any natural or juristic person or country listed on a Sanctions List or subject to any Sanctions, which include:
  1. in the case of a juristic person, any person (i) who owns or controls it; or (ii) whom it owns or controls (and for these purposes, owns means holding any percentage of ownership or beneficial interest, and controls means the ability to directly or indirectly – whether through the voting of shares, the appointment of directors or similar officers, or by any other means – control the business or policy of the juristic person).
  2. in the case of a country, its ministries, departments and agencies and/or any other governmental organisations.
17. Sanctioning Body means the United Nations Security Council (UNSC), the Office of Foreign Assets Control of the Department of Treasury of the United States of America (OFAC), the European Union (EU), Her Majesty’s Treasury (HMT), the Ministry of Economy, Finance and Industry (France) (MINEFI) or any other Sanctioning Body we recognise.
18. Sanctions means any restrictions set by a Sanctioning Body, including diplomatic, travel, trade, or financial sanctions or embargoes (bans).
19. Sanctions List means a list of Sanctioned Entities published by a Sanctioning Body, whenever updated.
20. us/we/our/Standard Bank means The Standard Bank of South Africa Limited (Registration Number 1962/000738/06) and its successors or assigns.
21. Website means our website at www.mobile.standardbank.co.za .
22. UCount Mobile means the UCount Rewards membership option which includes a Bundle offered by UCount Rewards.
23. UCount Rewards means the rewards programme that we offer to you that rewards you for your banking relationship with us.
24. you/your/user means a Customer who accesses the Retail Store and/or uses the Online Store, including any Registered User and where applicable to UCount Mobile, the member.
USE OF THE ONLINE STORE
1. When you use the Online Store, you agree to these Terms and warrant that you are at least 18 years old, and that you can enter into a legally binding agreement. If you are under 18 or if you cannot enter into a binding agreement, then you may use the Online Store only if your parent or legal guardian agrees to this. If your parent or legal guardian agrees to this, then they will be bound by these Terms and agree to be responsible for you and your obligations under these Terms.
2. You may not use the Online Store to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
3. You must not use any device, software or other instrument to interfere with the way the Online Store works. You must also not use any robot, spider or other automatic device or any manual process to monitor, copy, distribute or change the Online Store or the information contained in it without the express prior written consent of Standard Bank.
4. If your Access Details have been used to sign in to your Profile, whether the use of the Access Details is unauthorised or fraudulent or not, you will be liable to pay for any Products ordered, unless you cancel the order in terms of clause 7.1 of the cancellation process set out in these Terms.
5. You must let us know immediately if you become aware of, or reasonably suspect, any unauthorised access to or use of your Access Details.
ORDERING OF PRODUCTS
1. If you place an order for a Product, your order is subject to the availability of the Product on the Online Store and/or at the Retail Store, whether the information relating to the Product is correct (including the price), and whether we have received payment for the Product.
2. We may add or remove Products from the Online Store or at the Retail Store in our sole discretion. The prices of Products are shown in Rand and include Value-Added Tax (VAT).
3. We have the right to change the price of a Product and/or a discount related to any Product in terms of a special offer, and to correct any pricing errors that may unintentionally occur, without notice to you.
4. We make reasonable efforts to monitor Product stock levels. However, we cannot guarantee the availability of Product stock. If Products are no longer available or out of stock after you have placed an order, we will let you know, and we will offer you an alternate Product. If we do not have an alternative Product or you do not want the alternative Product we will refund you for money already paid.
5. We reserve the right to limit the quantity of Products that may be purchased by you.
6. If you put a Product in a cart without completing the purchase, it does not constitute an order for such Product, and we may remove the Product from the cart without notice to you. You cannot hold us liable if such Product is no longer available or the price has changed by the time you complete the purchase.
7. Before you make payment on the Online Store, you will have the opportunity to review any order for Products that you have ordered. The total price of the Products, including the delivery fee, will be shown in Rand before checkout.
8. Prior to delivery or your collection of the Products you ordered; you may cancel an in accordance with clause 7.1 of the cancellation provisions. After delivery or your collection of the Products, you may return such products only in accordance with clause 7.2 of the cancellation provisions.
9. A valid sale agreement regarding the Products comes into being between you and us only when the Products are delivered to you. This is regardless of any communication from us stating that your order or payment has been confirmed. If we have to reject your order, we will cancel it and refund you as soon as possible for the payment made.
10. We are not responsible for any incorrect information about our Products on any third-party websites.
PAYMENTS
1. We are committed to providing you with secure online payment facilities. online payments are encrypted by means of appropriate encryption technology. You acknowledge that transactions that are performed over the internet may be vulnerable to being intercepted. We will not be liable for any loss that you may suffer as a result of any interception.
2. We currently only accept Cards as payment for Products ordered on the Online Store and/or the Retail Store. We may require additional information to authorise and verify the Card payment, and we may withhold delivery until we get this information. If we do not receive authorisation, your order for the Products will be cancelled. You warrant that you are authorised to use the Card supplied to pay for the Products and that your Card has sufficient funds to cover the cost of the purchase of the Products.
3. If you purchase Products on the Online Store ,we will send you an email confirming your order and payment. You will also be able to see your order history through your Profile.
DELIVERY AND COLLECTION
1. Delivery (Also Applicable to UCount Mobile)
  1. We currently only deliver to addresses in South Africa.
  2. Once we have confirmed that the Products are in stock, we will try our best to deliver them to the address you have chosen, within 4 working days from the date on which we receive payment for the Products. If for whatever reason the order cannot be delivered within the period indicated, you will be notified of any delays and the updated date when you will receive your Products.
  3. When the courier delivers your Products, the seal on the package should be intact. If the seal has been tampered with, do not accept delivery. Return the Products with the courier.
  4. If the seal has not been tampered with, you must open the package to check that you have received the correct Product and that it has not been damaged before signing the waybill.
  5. By signing the waybill, you are confirming that you have accepted delivery and received the Products in good condition.
  6. If a delivery fee applies to your order, this fee will be shown to you before checkout.
  7. We will not be liable for any delays or errors in delivery for reasons that are beyond our control, including where you have given us the wrong delivery information.
2. Collection
  1. Any purchase of Products made at the Retail Store must be collected there. If the Product is not stocked and/or available at the Retail Store you may order the Products on the Online Store (if available).
  2. A store consultant will assist you with your purchase of the Products at the Retail Store and may require you to present valid identification in the form of a RSA ID document, passport or a drivers license.
CANCELLING YOUR ORDER AND OUR RETURNS POLICY (APPLICABLE TO UCOUNT MOBILE)
1. You may cancel any order, but it must be before we send you a dispatch or delivery notice. We will refund you in full.
2. If we have already delivered the Product to you and you want to return it, you have 7 (seven) working days from the day the Product was delivered to you. The Product must be unused and returned in its original packaging. We will arrange to collect the Product from you. We may deduct a return fee for collecting the Product from the refund due to you, which we will let you know about at the time.
3. If the Product:
  1. has been used and is returned; and/or
  2. is defective and is returned without any accessories that was initially provided with the Products;
  we may also deduct a fee from the refund for any loss in the value of the Product or we may refuse to accept the return of the Product, this will be in our sole discretion and we will let you know if any such deduction is made and provide you with the reason why.
4. Certain Products may carry a warranty, whether by us or from a third-party manufacturer. If you use or change the Product, then these warranties could become void and fall away. If a Product becomes faulty, the repair or replacement of it depends on the warranty and our Returns Policy.
5. Any refunds will be processed using your original method of payment.
6. Please refer to our Returns Policy regarding all provisions that apply when you consider returning and Products. The Returns Policy can be found under the FAQ’s section of our Website.
SPECIAL OFFERS
We may advertise special offers related to the Products, on the Online Store and/or at the Retail Store. These special offers will be available for a limited time period, while stocks last, or we will let you know otherwise. We may remove or change any special offer without notice to you.
FAQS
1. We may also include important information regarding the Products in our FAQs, such as how to place an order and more details regarding the payment methods we accept.
2. If there are any differences between the FAQs and these Terms, these Terms will apply.
DATA PROTECTION (ALSO APPLICABLE TO UCOUNT MOBILE)
1. You give consent for us to collect your Personal Information from you and, where lawful and reasonable, from public sources for credit, fraud prevention and compliance purposes, as well as the purposes set out below.
2. You confirm that if you give us Personal Information about or on behalf of another person (including account signatories, that is, someone who may manage your account with your permission), you are authorised to: (a) give us then Personal Information; (b) consent on their behalf to the Processing of their Personal Information, specifically any cross-border transfer of Personal Information to and from the country where the products or services are provided; and (c) receive any privacy notices on their behalf.
3. You consent to our Processing your Personal Information:
  1. for the purpose of providing Products to you under these Terms and providing any other products and services for which you may apply.
  2. for the purpose of carrying out statistical and other analyses to identify potential markets and trends, and to evaluate and improve our business (this includes improving existing Products and services and developing new Products and services).
  3. in countries outside the country where the Products or services are provided. These countries may not have the same data protection laws as the country where the Products or services are provided. Where we can, we will ask the receiving party to agree to our privacy policies.
  4. by sharing your Personal Information with our third-party service providers and insurers locally and outside the country where the Products or services are provided. We ask people who provide services to us to agree to our privacy policies if they need access to any Personal Information to carry out their services.
  5. within the Group.
4. You will find our Processing practices in the Group’s and our privacy statements. These statements are available on the Group’s websites or on request.
5. If you are unsure about your tax or legal position because your Personal Information is Processed in countries other than where you live, you should get independent advice.
SANCTIONS (ALSO APPLICABLE TO UCOUNT MOBILE)
1. You must not:
  1. use the Products to assist or benefit any Sanctioned Entity.
  2. make the Products available to any person who may use or intends to use it to assist or benefit a Sanctioned Entity.
2. You warrant that you are not:
  1. a Sanctioned Entity.
  2. being investigated for any activities relating to Sanctions.
3. If you are being investigated for any activities relating to Sanctions, you must let us know about this immediately and in writing.
4. If we know or suspect that you are in breach of this clause 11 or that you are about to become subject to Sanctions, we can immediately, at our discretion:
  1. cancel or suspend access to the Products and any other product or service we provide to you.
  2. cancel these Terms and any other relationship we have with you.
5. We cannot be held liable for any loss you suffer if we cancel these Terms or any other relationship we have with you.
INTELLECTUAL PROPERTY
Nothing in these Terms is a licence or transfer to you of any intellectual property belonging to Standard Bank, including copyright or trademarks relating to our Online Store, our Retail Store, the Products and the software in the Products.
COOKIES
1. We use cookie technology for the Online Store. A cookie is a small text file that is saved on your internet browser when you use the Online Store. The cookie is sent to us each time you visit the Online Store. Cookies make it easier for us to give you a better experience online.
2. You can stop your web browser from accepting cookies by changing the settings on your web browser. If you restrict cookies, it may impact the functionality of the Online Store. We recommend that you allow cookies. On most web browsers, cookies are enabled by default.
LIMIT TO OUR RESPONSIBILITY TO YOU
1. Except as required by Applicable Law or where we are grossly negligent or it is our fault, we are not liable for any loss you suffer if you use the Online Store or access the Retail Store or if you rely on any information provided in either store.
2. Although certain Products may be under warranty, the Online Store and the Retail Store and the information provided in either store are provided as is, without warranty, including the following implied warranties (as may be allowed under Applicable Law): that the Product is working, that the Product can be used for a specific purpose, that the Product is complete, and that the Product is not patented by someone else and does not have a copyright claim against it.
3. While we make reasonable efforts to ensure that the content of the Online Store is accurate and complete, we make no warranties as to the quality, timeliness, operation, integrity, availability or functionality of the Online Store or as to the accuracy, completeness or reliability of any information in the Online Store.
4. We also make no warranty that the information contained in the Online Store is free of viruses, spyware, malware, trojans or any other data or code that can corrupt, compromise, disable or otherwise hamper your computer, mobile device, network, hardware or software. You accept the risk associated with this.
AVAILABILITY OF THE ONLINE STORE AND TERMINATION
1. We make reasonable efforts to ensure availability of the Online Store, except during scheduled maintenance periods.
2. We may at our discretion suspend, discontinue, terminate and change the Online Store, with or without notice to you. We cannot be held liable if we do this, except if you have already paid for a Product and we have not fulfilled your order, we will process your order, to the extent possible.
3. We can also suspend/cancel these Terms and/or your access to the Online Store (including your Profile) immediately if:
  1. you breach these Terms.
  2. we believe or suspect that you are involved in any Prohibited Activities.
  3. we must do so for legal reasons, are told to do so by any regulatory authority, or must comply with our internal policies.
4. Where we believe or suspect that you are involved in any Prohibited Activity, we may also blacklist you on our database, refuse to accept or process payment on any order and/or cancel any order, on notice to you. We are not responsible for any liability as a result of this blacklisting and/or refusal to process any order.
5. You can choose to stop using the Online Store at any time, with or without notice to us.
YOUR RESPONSIBILITY FOR OUR LOSS
You will be liable (and you must pay) for any loss that we may suffer because:
1. you breached these Terms or are involved in any Prohibited Activity.
2. you gave us wrong instructions or information.
3. someone used your Access Details without your permission.
CHANGES TO THESE TERMS
1. We reserve the right to change these Terms. If we do, we will let you know about the changes through the Online Store, or by posting the changes on our Website or sending you an email or an SMS or through another communication technology. Any changes made will also be applicable to the Retail Store.
2. The latest version of the Terms applies to you each time you access the Retail Store or use the Online Store and your continued use will considered to be an acceptance of these Terms.
3. You may not change any of these Terms.
WHERE LEGAL DOCUMENTS AND NOTICES WILL BE SENT
1. You choose the street address you gave us when you created your Profile as the address where any legal documents or notices may be served or delivered to you (your domicilium citandi et executandi).
2. We can send other written notices to the street, postal or email address that we have on record for you.
GENERAL TERMS
1. The singular includes the plural and the plural includes the singular. Unless we say otherwise, a reference to:
  1. a person includes a natural or a legal person.
  2. any gender includes all genders.
  3. a reference to a clause means a clause of these Terms.
  4. a reference to you or us includes your and our employees, agents or authorised representatives, where applicable.
  5. the word including is not a word of limitation.
2. Headings in these Terms are for information only and must not be used to interpret these Terms.
3. if a word is defined, its other grammatical forms have a corresponding meaning.
4. South African law governs these Terms.
5. No extra time, favour or other indulgence we may allow you will affect our rights, whether the indulgence is express or implied. We do not give up our rights.
6. If any clause in these Terms is invalid or illegal or cannot be enforced, the other clauses will still be valid.
7. You cannot transfer or assign your rights and obligations under these Terms to someone else. We can transfer or assign our rights and obligations.
COMPLAINTS AND QUERY RESOLUTION
1. You can contact us through our Customer Services department:
  1. by calling 080 121 2577 (at normal charges) or 135 (free of charge if you have a Standard Bank SIM card).
  2. by email at support@mobile.standardbank.co.za
2. Customer Services’ operating hours are Monday to Friday, 9am to 5:30pm (it is closed on Saturdays, Sundays and public holidays).
3. If you have a problem and we do not solve it, or if you are not happy with the way in which it was solved, you can contact:
  1. the National Consumer Commission by telephone on 012 428 7000 or 012 428 7726 or by email on complaints@thencc.org.za
  2. ICASA through the ICASA website at www.icasa.org.za, by email at consumer@icasa.org.za or by fax on 011 566 3444.
  3. the Ombudsman for Banking Services through the website at www.obssa.co.za, by telephone at 0860 800 900 or 011 838 0035, by fax at 011 838 0043 or by email at info@obssa.co.za.

Standard Bank Mobile Fixed LTE Account Type

STANDARD BANK MOBILE FIXED LTE (ACCOUNT TYPE) TERMS AND CONDITIONS (TERMS)

INTRODUCTION
1. These Terms apply to you and to your use of the Services, and they are a binding legal agreement between you and us.
2. Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may exclude or limit our liability (responsibility) to you.
3. By using the Services, you agree to the Terms and warrant (promise) that you are at least 18 years old, and that you can enter into a legally binding agreement. If you are under 18 or if you cannot enter into a legally binding agreement, then you may not register for and use the Services.
4. The Terms include the Fixed LTE Pricing Guide and where applicable the Online Store terms and conditions.
5. You must know, understand and comply with these Terms.
DEFINITIONS
Words that begin with a capital letter are defined as follows:
1. Access Details means your unique username and password as well as other Personal Information required to create a Profile;
2. Account means a valid, active qualifying current or savings personal and/or business and/or wealth account held with Standard Bank;
3. Applicable Laws means all national, provincial, local and municipal legislation, regulations, statutes, by-laws, consents and/or other laws of any relevant governmental authority and any other instrument having the force of law as may be issued and in force from time to time relating to or connected with the activities contemplated under these Terms.
4. Bundle means a Device together with a SIM;
5. Device means the modem/router device in which your SIM is installed.
6. FAQs means our list of Frequently Asked Questions. They can be found on our Website, and by being mentioned here, they become part of these Terms.
7. Fixed LTE means the residential fixed broadband connection using our LTE Network.
8. Fixed LTE Pricing Guide means the fees that we charge for the Services and associated products which can be found on the Website.
9. Group means Standard Bank Group Limited, its subsidiaries and their subsidiaries.
10. ICASA means the Independent Communications Authority of South Africa.
11. Inclusive Value means the monthly data bundle allocation that is included on the SIM;
12. Invoice means the monthly statement we send you as proof of the Subscription Fee you owe us;
13. LTE Network means the LTE electronic communications network that we use to provide you with the Services.
14. LTE Network Operator means the entity licensed by ICASA to operate the LTE Network.
15. Monthly Recurring means the option to purchase a recurring Additional Data bundle which is automatically allocated every month until such time as you request us to cancel the Additional Data bundle.
16. Online Store means the Standard Bank Mobile Online store found on our Website where you can purchase a SIM and a Device and/or other related products.
17. Personal Information means information about a natural or juristic person. This can include information about race; gender; sex; pregnancy; marital status; nationality; ethnic or social origin; colour; sexual orientation; age; physical or mental health; well-being; disability; religion; conscience; belief; culture; language; birth; education; medical, financial, criminal or employment history; any identifying number, symbol, email, postal or physical address, telephone number, location, online identifier or other particular assignment to the person; biometric information; personal opinions, views or preferences of the person or the views or opinions of another individual about the person; correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; and the name of the person if it appears with other personal information, or if revealing the name itself would also reveal information about the person.
18. Process means any operation or activity, automated or not, concerning Personal Information, including: changing; blocking; collation (gathering and arranging); collection; consultation; degradation (loss of information or a reduction of its quality); destruction, spreading by means of transmission, distribution or making available in any other form; erasure; linking; merging; organisation; receipt; recording; retrieval; storage; updating; modification or use.
19. Profile means the Profile created for you on the Website when you provide us with your Access Details where you can manage your Subscriber Account.
20. Prohibited Activities means:
  1. illegal or terrorist activities.
  2. money laundering, bribery, tax evasion, corruption, or fraud.
  3. any activities that are subject to Sanctions or do not comply with Applicable Laws.
  4. making a payment that improperly advantages any person.
21. RICA means the Regulation of Interception of Communications and Provision of Communication Related Information Act 70 of 2002.
22. Sanctions means any restrictions set by a Sanctioning Body, including diplomatic, travel, trade or financial sanctions or embargoes (bans).
23. Sanctioned Entity means any natural or juristic person or country listed on any Sanctions List or subject to any Sanctions, including:
  1. in the case of a juristic person, any person (i) who owns or controls it; or (ii) whom it owns or controls (and for these purposes, owns means holding any percentage of ownership or beneficial interest, and controls means the ability to control the business or policy of the juristic person, whether directly or indirectly, through the voting of shares, by appointing directors or by any other means); and,
  2. in the case of a country, its ministries, departments and agencies, and/or any other governmental organisations.
24. Sanctioning Body Sanctioning Body means the United Nations Security Council (UNSC), the Office of Foreign Assets Control of the Department of Treasury of the United States of America (OFAC), the European Union (EU), Her Majesty’s Treasury (HMT), the Ministry of Economy, Finance and Industry (France) (MINEFI) or any other sanctioning body we recognise.
25. Sanctions List means any list of Sanctioned Entities published by a Sanctioning Body, as updated from time to time.
26. Services means the Fixed LTE mobile electronic communications services that we provide to you through the LTE Network which gives you the ability to access the internet through your SIM and Device.
27. SIM means the Subscriber Identity Module card that contains your phone number and allows you to access the LTE Network (through a Device) and use the Services.
28. SMS means a short-message service or text communication.
29. Standard Bank, we, us or our means The Standard Bank of South Africa Limited, (Registration Number 1962/000738/06) and its successors or assigns (third parties who have an agreement with Standard Bank).
30. Subscriber Account means the subscriber account that we open in your name when you get a Fixed LTE SIM from us.
31. Subscription Fee means the monthly subscription fee charged by Standard Bank for the Services which includes the fee for the Inclusive Value and the Bundle.
32. Top Up means the option to purchase a once-off Additional Data bundle.
33. Website means our website at www.mobile.standardbank.co.za.
34. you or your means a person with a qualifying Account.
YOUR OBLIGATIONS IN TERMS OF RICA
1. We will not hand over the SIM to you until we are satisfied that you have complied with RICA. You must personally accept delivery of the SIM and provide us with copies of any documents that we request, such as your identity document or proof of address. We may charge you a delivery fee.
2. RICA may require us to give your Personal Information, or any communications you send or receive using the LTE Network, to law enforcement authorities, if this happens you consent to the Processing of your Personal Information for this purpose
3. You may not transfer your SIM to a third party without our consent and after we have verified that this third party complies with RICA.
THE SERVICES
1. When you register for the Services, you will receive your Inclusive Value and the Bundle. The Device and SIM cannot be purchased separately.
2. You must only use the Services for lawful purposes. You must not:
  1. use the Services to receive or send material that is in breach of any Applicable Law or that is obscene, threatening, racist, offensive or defamatory; or
  2. sell our Services to any other person.
3. In the event of your death you agree that the person responsible for your estate and/or you next of kin will be responsible for notifying us immediately and your estate will be liable for any Invoices that are unpaid and for any use of the Services after your death.
THE SIM
1. Your SIM will be activated on the LTE Network once you insert it into your Device.
2. You are responsible for all charges relating to your SIM.
3. If your SIM is lost or stolen you:
  1. must let us know and immediately report and we will cancel the SIM. You will also remain liable for all charges relating to the use of your SIM until you let us know that it has been lost or stolen; and
  2. will have to order a new SIM and you will have to pay for the delivery fee again.
4. If your SIM is damaged or does not work properly (i.e. does not connect to the LTE Network when inserted into your Device), you must tell us immediately and we will replace it. You will not have to pay a replacement fee, but we may charge you a delivery fee.
5. The SIM can only be used on a Device provided by us. The SIM can only be used for the Services and may not be used for any other similar services offered by us.
YOUR SUBSCRIBER ACCOUNT
1. You can manage your SIM, and your use of the Services through your Profile.
2. When you register for the Services, there will be an Inclusive Value allocation on your SIM. The allocation will depend on your Account type and the details you provide us and will be automatically allocated to your SIM within 24 hours of it being activated. If you register for the Services after the first day of the calendar month, the Inclusive Value will be pro-rated accordingly. If you do not use the Inclusive Value, it will expire at the end of each month.
3. The Subscription Fee charged for each Account type can be found on the Fixed LTE Pricing Guide on our Website.
4. In addition to your Inclusive Value and/or if your Inclusive Value is finished, you can buy additional Fixed LTE data bundles (Additional Data) on a Monthly Recurring package or on Top Up.
ADDITIONAL DATA OPTIONS
1. The pricing for the Additional Data on the Monthly Recurring packages and/ or on Top Up can be found on the Fixed LTE Pricing Guide on the Website. The fees charged for the:
  1. Monthly Recurring package will be payable as provided for in clause 17 below, until you cancel it as provided for in clause 7.4; and
  2. Top up option will be debited from your Account on the date you purchase the Additional Data.
2. If you purchase Additional Data on a Monthly Recurring package, the data will be automatically allocated to your Subscriber Account on the first day of every calendar month and it will expire on the last day of the calendar month.
3. If you purchase Additional Data on Top Up, the data will be automatically allocated to your Subscriber Account on the date on which you purchase the Additional Data and it will expire after 60 days from the date on which you purchased the Additional Data.
4. A Monthly Recurring package can be cancelled at any time, but you must give us at least 30 days’ written notice.
5. Data bundles (including the Inclusive Value and/or the Additional Data) cannot be transferred in part or whole to any another Standard Bank SIM before they expire.
6. You must make sure that all the details of your purchase are correct before you make a payment for Additional Data bundles. Due to the consumable nature of the Services, we will not be able to refund you or reverse the transaction if you buy the wrong Additional Data bundle by mistake, or later decide you no longer need it. No cooling-off period (as described in section 44 of the Electronic Communications and Transactions Act 25 of 2002) will apply.
DELIVERY OF THE BUNDLE
1. We currently only deliver to addresses in South Africa. You must personally accept delivery of the Bundle and provide us with copies of any documents that we request, such as your identity document or proof of address. We may charge you a delivery fee.
2. When the courier delivers your Bundle, the seal on the package should be intact. If the seal has been tampered with, do not accept delivery and return the Bundle with the courier and we will provide you with a replacement Bundle within 7 days. If the seal has not been tampered with, you must open the package to check that you have received the correct Device and that it has not been damaged before signing the waybill. If the Device is damaged, return the Device with the courier.
3. By signing the waybill, you are confirming that you have accepted delivery and received the Bundle in good condition.
4. If a delivery fee applies to your order, we will advise of you this.
5. We will not be liable for any delays or errors in delivery for reasons that are beyond our control, including where you have given us the wrong delivery information.
THE DEVICE
1. We will provide you with a Device for the duration of the Service until the Services are cancelled.
2. If the Device is damaged:
  1. as indicated in clause 8.2, we will arrange for you to receive a replacement Device within 7 days;
  2. for any other reason, you must let us know and immediately and we will arrange for the collection of the Device from you, however you will be liable for the collection fees. We will repair the damaged Device or provide you with a replacement Device depending on the extent of the damage. If we determine in our sole discretion that the damage was caused to your own negligence, you will be liable for the replacement value of the Device.
3. If the Device is lost or stolen, you must let us know and immediately report this to the police. You will still remain liable for the replacement value of the Device if it is lost or stolen.
CANCELLING THE SERVICES
1. Cancellation of the Services by you:
  1. You can cancel the Services at any time but you must give us at least 30 days’ written notice. The following cancellation fees will be charged in respect of the Device:
    1. If you cancel the Service within the first 6 months, you will pay a cancellation fee of R900 and:
    2. if you decide to keep the Device you will be required to pay for the replacement value of the Device; or
    3. if you decide to return the Device, we will arrange for the collection of the Device at your own cost, provided that the Device is in working order (this will be determined by us when we receive and assess the Device). Should we determine that the Device is not in working order, you will be required to pay for the replacement value of the Device; or
  2. if you cancel after 6 months, you will not pay a cancellation fee, however the provisions of clause 10.1.1.1 and 10.1.1.2 will apply in respect of the Device.
2. Cancellation of the Services by us
  1. We can cancel these terms immediately if:
    1. you breach these Terms;
    2. we believe or suspect you are using the Services fraudulently or unlawfully (illegally); or
    3. you damage the LTE Network or put the LTE Network at risk;
    4. you are owing us any fees provided for in these Terms for 30 days or more;
    5. we must do so for legal reasons or to comply with our internal policies.
  2. If these Terms are cancelled, you will not be able to access the Services and Data bundles purchased from us will be lost.
3. If these Terms are cancelled, we will send you a final invoice setting out all fees you owe us. You agree that this final invoice will be proof of the amount you owe us and that it will be binding on you for the purposes of getting a judgment against you in a court.
4. Where we believe or suspect that you are involved in any Prohibited Activity, we may also blacklist you on our database, refuse to accept or process payment on any order and/or cancel any order, on notice to you. We are not responsible for any liability as a result of this blacklisting and/or refusal to process any order.
RISK AND OWNERSHIP OF THE DEVICE
1. We will own the Device for the duration of the Services.
2. If you cancel the Services, we will retain ownership of the Device unless you decide to keep the Device and you have paid all outstanding Subscription Fees owing to us and any other fees including the reasonable cancellation fee (if applicable) and the Device replacement fee.
3. You will be responsible for the Device from the date on which we deliver the Device to you. If your Device is lost, damaged or stolen the provisions of clause 9.2 and 9.3 will apply.
FIXED AREA LOCATION
1. The Services will be locked to the location which you provide us when you purchase the SIM. If you attempt to use the SIM on our LTE Network in a different location, your Device will not be recognised on the LTE Network it is attempting to connect to and the Services will automatically be suspended.
2. If the Services are suspended, you will need to contact us immediately in order to reactivate the Services.
3. You may change your location on your Subscriber Account twice in a calendar year. You must make sure that the location you are changing the Services to, is correct and accessible by you before you make such change. If you change the location, you will no longer have access to the Services in the location you previously entered.
NOTIFICATIONS
1. We may inform you about special offers and promotions related to the Services. These offers will be available during the offer period, or until we will let you know otherwise. We may remove or change any offer without notice to you.
2. We will try to notify you of events related to your SIM, for example if your data runs out or related to a cancellation or ordering of a new SIM. We cannot be held liable for any delay in notifying you or for not notifying you at all.
3. These notifications relate to the Services we provide to you. They are not marketing messages, so you cannot opt out of receiving them.
FAQS
1. We may also include important information regarding the Services in our FAQs. Please ensure you familiarise yourself with the FAQ’s.
2. If there are any differences between the FAQs and these Terms, these Terms will apply.
FEES
1. You will be liable for all the fees charged in connection with your use of the Services, whether or not you personally used the Services. This includes the Subscription Fee, and fees for a Monthly Recurring package (if applicable) and any other fees (including any collection fees, Device replacement value charges, cancellation fees and delivery charges) .
2. The Subscription Fee we charge you for using the Services and the fees for Additional Data on Top Up or a Monthly Recurring package are set out in the Fixed LTE Pricing Guide. All our fees include VAT.
3. We may change our fees at any time. If we do, we will give you reasonable notice through your Subscriber Account, by posting the changes on the Website, by sending you an email or an SMS, or through another means of communication.
INVOICES
1. We will send you a monthly Invoice setting out the fees payable to us for the Services. This will include fees the Subscription Fee, fees for a Monthly Recurring package (if applicable) and any other fees (including any collection fees, Device replacement value charges, cancellation fees and delivery charges). You can also access your Invoices on your Profile.
2. You must check that the information on the Invoice is correct and if you do not inform us within 30 days from the date of the Invoice that the Invoice is wrong, we will assume that information reflected on the Invoice is correct and you will be liable for all amounts reflected on the Invoice.
PAYMENT
1. The amounts owing on your monthly Invoice will be paid by a debit order, which means that you agree to us taking the amount you owe us directly from your Account.
2. If a debit order date you selected falls on a weekend or a public holiday, we will process payment of the Invoice on the last Business Day before that date.
3. If your debit order payment in unsuccessful:
  1. you will be charged a debit order return fee and you can pay with an EFT (electronic funds transfer).
  2. you will be in breach of these Terms. We can suspend your Services immediately, and institute legal proceedings against you.
4. If your debit order is unsuccessful for 2 consecutive months, your Services and Subscriber Account will remain suspended and we will blacklist your Device. For the purposes of this clause 17.4, 'blacklist' shall mean the disablement by electronic or other means, of a Device, thereby preventing its further use and access.
5. Standard Bank shall be entitled to levy a reasonable charge for the listing referred to in clause 17.4 above and/or the removal of the Device from the blacklist.
6. You agree that you will be liable to settle all payment obligations owing to us for use of the Services.
7. Standard Bank will not be responsible for any claim whatsoever arising as result of Standard Bank exercising its right to suspend or cancel your Service or blacklist your Device or Subscriber Account in terms of these Terms.
AVAILABILITY
1. Our Services are available within the range of base stations that make up the LTE Network.
2. We can’t always guarantee that our Services will be continuous or fault-free. The Services may be affected by bad weather, physical obstructions, radio interference, the functionality of your Device, LTE Network coverage, faults with other networks and/or the number of people trying to use the LTE Network at the same time.
3. The LTE Network may need upgrading or maintenance, which may cause the Service to be unavailable or interrupted. Where possible, we will notify you of this in advance.
DATA PROTECTION
1. You give consent that we may collect your Personal Information from you and, where lawful and reasonable, from public sources for credit, fraud prevention and compliance purposes, as well as the purposes set out below.
2. You confirm that if you give us Personal Information about or on behalf of another person, including account signatories, shareholders, principal executive officers, trustees and beneficiaries, you are authorised to: (a) give us their Personal Information; (b) consent on their behalf to the Processing of their Personal Information, specifically any cross-border transfer of Personal Information to and from the country where the products or services are provided; and (c) receive any privacy notices on their behalf.
3. You consent to us Processing your Personal Information:
  1. so that we may provide the Services to you in terms of these Terms and provide any other products and services for which you may apply.
  2. so that we may carry out statistical and other analyses to identify potential markets and trends, evaluate and improve our business (this includes improving existing products and services and developing new products and services).
  3. in countries outside of the country where the products or services are provided. (These countries may not have the same data protection laws as the country where the products or services are provided. Where we can, we will ask the receiving party to agree to our privacy policies.)
  4. by sharing your Personal Information with our third-party service providers and insurers, locally and outside of the country where the products or services are provided. We ask people who provide services to us to agree to our privacy policies if they need access to any Personal Information to carry out their services.
  5. within the Group.
4. You will find our Processing practices in the Group’s and our privacy statements. These statements are available on the Group’s websites or on request.
5. If you are unsure about your tax or legal position because your Personal Information is Processed in countries other than where you live, you should get independent advice.
SANCTIONS
1. You must not:
  1. use the SIM or the Services to assist or benefit any Sanctioned Entity;
  2. make the SIM available to any person who may use or intends to use it to assist or benefit a Sanctioned Entity;
  3. be involved in any Prohibited Activities; or
  4. use any product or service provided by the Standard Bank Group for any Prohibited Activities.
2. You warrant (promise) that you are not and if you are a company, none of your Affiliates are:
  1. a Sanctioned Entity; or
  2. being investigated for any activities relating to Sanctions.
3. Should you or anyone associated with you be investigated for any activities relating to Sanctions, you must let us know about this immediately and in writing.
4. If we know or suspect that you are in breach of this clause 15 or that you are about to become subject to Sanctions, we can immediately, at our sole discretion:
  1. cancel or suspend access to the SIM, the Services and any other product or service we provide to you; and/or
  2. cancel these Terms and/or any other relationship we have with you.
5. We are not responsible to you for any Losses you suffer if we cancel these Terms or any other relationship we have with you.
INTELLECTUAL PROPERTY
Nothing in these Terms is a licence for you to use or a transfer to you of any intellectual property belonging to Standard Bank, including copyright or trademarks relating to the name “Standard Bank Mobile”, the Services, the SIM and the software in the SIM.
YOUR RESPONSIBILITY FOR OUR LOSS OR DAMAGES
1. You will be held liable for (and you must pay for) any loss or damages that we may suffer because:
  1. you breached any of these Terms;
  2. you gave us wrong instructions or information; or
  3. someone used your SIM without your permission.
2. We may rely on third-party service providers to provide the Service. To the extent that this is allowed by Applicable Law, you will not hold us or any of our third-party service providers liable for any loss or damage that you suffer because of our actions, or the actions of the third-party service providers.
3. We cannot be held liable for any failure, default or delay in providing the Services if it is caused by an event beyond our control.
4. If we institute legal proceedings against you because you breach these Terms, you will have to pay for our costs, including tracing agent fees and legal fees on an attorney-and-own-client scale.
LIMIT TO OUR RESPONSIBILITY TO YOU
1. Your use of the Services depends on factors beyond our control, such as the LTE Network coverage. To the extent allowed by law, we are not responsible for any direct or indirect loss or damages you may suffer if you cannot use the Services because of factors beyond our control.
2. To the extent allowed by law, we are not responsible for any direct or indirect loss or damages related to your use of the Services, for any reason, even if we were told that loss or damage was possible.
CHANGES TO THESE TERMS
1. We may change these Terms. We will let you know about such changes through your Subscriber Account, by posting the changes on the Website, by sending you an email or an SMS, or through another communication technology.
2. The latest version of these Terms applies to you each time you use the Services. By continuing to use the Services, you agree to these updated Terms.
3. You may not change any of these Terms.
WHERE LEGAL DOCUMENTS AND NOTICES WILL BE SENT
1. You choose the street address you gave us when you entered into these Terms as the address where any legal documents or notices may be served or delivered to you (your domicilium citandi et executandi).
2. We can send other written communication or notices to the street, postal or email address that we have on record for you.
GENERAL TERMS
1. The singular includes the plural and the plural includes the singular. Unless we say otherwise, a reference to:
  1. a person includes a natural or a legal person (or entity).
  2. any gender includes all genders.
  3. a reference to a clause means a clause of these Terms.
  4. a reference to you or us includes your and our employees, agents or authorised representatives.
  5. the word including is not a word of limitation.
2. South African law governs these Terms.
3. Headings in these Terms are for information only and must not be used to interpret the Terms.
4. If a word is defined, its other grammatical forms have a corresponding meaning.
5. No extra time or other indulgence we may allow you will affect any of our rights, whether the indulgence is express or implied. We do not waive (give up) any of our rights.
6. If any clause in these Terms is invalid or illegal or cannot be enforced, the other clauses will still be valid.
7. You cannot transfer your SIM to anyone else without our consent. Under these Terms, you cannot transfer or assign your rights or obligations. We can transfer or assign our rights and obligations.
COMPLAINTS AND QUERY RESOLUTION
1. You can contact us through our Customer Services department:
  1. by calling 080 121 2577 (at normal charges) or 135 (free of charge if you have a Standard Bank SIM card).
  2. by email at support@mobile.standardbank.co.za
2. Customer Services’ operating hours are Monday to Friday, 9am to 5:30pm (it is closed on Saturdays, Sundays and public holidays).
3. If you have a problem and we do not solve it, or if you are not happy with the way in which it was solved, you can contact:
  1. the National Consumer Commission by telephone on 012 428 7000 or 012 428 7726 or by email on complaints@thencc.org.za
  2. ICASA through the ICASA website at www.icasa.org.za, by email at consumer@icasa.org.za or by fax on 011 566 3444.
    the Ombudsman for Banking Services through the website at www.obssa.co.za, by telephone at 0860 800 900 or 011 838 0035, by fax at 011 838 0043 or by email at info@obssa.co.za.

Standard Bank Mobile Fixed LTE Data Package

STANDARD BANK MOBILE FIXED LTE (DATA PACKAGE) TERMS AND CONDITIONS (TERMS)

INTRODUCTION
1. These Terms apply to you and to your use of the Services, and they are a binding legal agreement between you and us.
2. Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may exclude or limit our liability (responsibility) to you.
3. By using the Services, you agree to the Terms and warrant (promise) that you are at least 18 years old, and that you can enter into a legally binding agreement. If you are under 18 or if you cannot enter into a legally binding agreement, then you may not register for and use the Services.
4. The Terms include the Fixed LTE Pricing Guide and where applicable the Online Store terms and conditions.
5. You must know, understand and comply with these Terms.
DEFINITIONS
Words that begin with a capital letter are defined as follows:
1. Access Details means your unique username and password as well as other Personal Information required to create a Profile.
2. Account means a valid, active qualifying current or savings personal and/or business and/or wealth account held with Standard Bank.
3. Applicable Laws means all national, provincial, local and municipal legislation, regulations, statutes, by-laws, consents and/or other laws of any relevant governmental authority and any other instrument having the force of law as may be issued and in force from time to time relating to or connected with the activities contemplated under these Terms.
4. Bundle means a Device together with a SIM.
5. Card means a qualifying Standard Bank personal/business cheque or credit card, excluding any travel lodge card, garage card, fleet card or any co-branded credit card.
6. Device means the modem/router device in which your SIM is installed.
7. FAQs means our list of Frequently Asked Questions. They can be found on our Website, and by being mentioned here, they become part of these Terms.
8. Fixed LTE means the residential fixed broadband connection using our LTE Network.
9. Fixed LTE Pricing Guide means the fees that we charge for the Services and associated products which can be found on the Website.
10. Group means Standard Bank Group Limited, its subsidiaries and their subsidiaries.
11. ICASA means the Independent Communications Authority of South Africa.
12. Inclusive Value means the monthly data bundle allocation that is included on the SIM;
13. Invoice means the monthly statement we send you as proof of the Subscription Fee you owe us;
14. LTE Network means the LTE electronic communications network that we use to provide you with the Services.
15. LTE Network Operator means the entity licensed by ICASA to operate the LTE Network.
16. Online Store means the Standard Bank Mobile Online store found on our Website where you can purchase a SIM and a Device and/or other related products.
17. Personal Information means information about a natural or juristic person. This can include information about race; gender; sex; pregnancy; marital status; nationality; ethnic or social origin; colour; sexual orientation; age; physical or mental health; well-being; disability; religion; conscience; belief; culture; language; birth; education; medical, financial, criminal or employment history; any identifying number, symbol, email, postal or physical address, telephone number, location, online identifier or other particular assignment to the person; biometric information; personal opinions, views or preferences of the person or the views or opinions of another individual about the person; correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; and the name of the person if it appears with other personal information, or if revealing the name itself would also reveal information about the person.
18. Process means any operation or activity, automated or not, concerning Personal Information, including: changing; blocking; collation (gathering and arranging); collection; consultation; degradation (loss of information or a reduction of its quality); destruction, spreading by means of transmission, distribution or making available in any other form; erasure; linking; merging; organisation; receipt; recording; retrieval; storage; updating; modification or use.
19. Profile means the Profile created for you on the Website when you provide us with your Access Details where you can manage your Subscriber Account.
20. Prohibited Activities means:
  1. illegal or terrorist activities.
  2. money laundering, bribery, tax evasion, corruption, or fraud.
  3. any activities that are subject to Sanctions or do not comply with Applicable Laws.
  4. making a payment that improperly advantages any person.
21. RICA means the Regulation of Interception of Communications and Provision of Communication Related Information Act 70 of 2002.
22. Sanctions means any restrictions set by a Sanctioning Body, including diplomatic, travel, trade or financial sanctions or embargoes (bans).
23. Sanctioned Entity means any natural or juristic person or country listed on any Sanctions List or subject to any Sanctions, including:
  1. in the case of a juristic person, any person (i) who owns or controls it; or (ii) whom it owns or controls (and for these purposes, owns means holding any percentage of ownership or beneficial interest, and controls means the ability to control the business or policy of the juristic person, whether directly or indirectly, through the voting of shares, by appointing directors or by any other means); and,
  2. in the case of a country, its ministries, departments and agencies, and/or any other governmental organisations.
24. Sanctioning Body Sanctioning Body means the United Nations Security Council (UNSC), the Office of Foreign Assets Control of the Department of Treasury of the United States of America (OFAC), the European Union (EU), Her Majesty’s Treasury (HMT), the Ministry of Economy, Finance and Industry (France) (MINEFI) or any other sanctioning body we recognise.
25. Sanctions List means any list of Sanctioned Entities published by a Sanctioning Body, as updated from time to time.
26. Services means the Fixed LTE mobile electronic communications services that we provide to you through the LTE Network which gives you the ability to access the internet through your SIM and Device.
27. SIM means the Subscriber Identity Module card that contains your phone number and allows you to access the LTE Network (through a Device) and use the Services.
28. SMS means a short-message service or text communication.
29. Standard Bank, we, us or our means The Standard Bank of South Africa Limited, (Registration Number 1962/000738/06) and its successors or assigns (third parties who have an agreement with Standard Bank).
30. Subscriber Account means the subscriber account that we open in your name when you get a Fixed LTE SIM from us.
31. Subscription Fee means the monthly subscription fee charged by Standard Bank for the Services which includes the fee for the Inclusive Value and the Bundle (if applicable).
32. Top Up means the option to purchase a once-off Additional Data bundle.
33. Website means our website at www.mobile.standardbank.co.za.
34. you or your means a person with a qualifying Account.
YOUR OBLIGATIONS IN TERMS OF RICA
1. We will not hand over the SIM to you until we are satisfied that you have complied with RICA. You must personally accept delivery of the SIM and provide us with copies of any documents that we request, such as your identity document or proof of address. We may charge you a delivery fee.
2. RICA may require us to give your Personal Information, or any communications you send or receive using the LTE Network, to law enforcement authorities, if this happens you consent to the Processing of your Personal Information for this purpose
3. You may not transfer your SIM to a third party without our consent and after we have verified that this third party complies with RICA.
THE SERVICES
1. When you register for the Services, you will receive your Inclusive Value and a Bundle (if you selected a Bundle). The SIM can be purchased separately without a Device provided the Device is recognised and supported by us for use of the Services. The Devices which are supported by us can be found on the Website.
2. You must only use the Services for lawful purposes. You must not:
  1. use the Services to receive or send material that is in breach of any Applicable Law or that is obscene, threatening, racist, offensive or defamatory; or
  2. sell our Services to any other person.
3. In the event of your death you agree that the person responsible for your estate and/or you next of kin will be responsible for notifying us immediately and your estate will be liable for any Invoices that are unpaid and for any use of the Services after your death.
THE SIM
1. Your SIM will be activated on the LTE Network once you insert it into your Device.
2. You are responsible for all charges relating to your SIM.
3. If your SIM is lost or stolen you:
  1. must let us know and immediately report and we will cancel the SIM. You will also remain liable for all charges relating to the use of your SIM until you let us know that it has been lost or stolen; and
  2. will have to order a new SIM and you will have to pay for the delivery fee again.
4. If your SIM is damaged or does not work properly (i.e. does not connect to the LTE Network when inserted into your Device), you must tell us immediately and we will replace it. You will not have to pay a replacement fee, but we may charge you a delivery fee.
5. The SIM can only be used for the Services and may not be used for any other similar services offered by us.
YOUR SUBSCRIBER ACCOUNT
1. You can manage your SIM, and your use of the Services through your Profile.
2. When you register for the Services, there will be an Inclusive Value allocation on your SIM which will be automatically allocated to your SIM within 24 hours of it being activated. If you register for the Services after the first day of the calendar month, the Inclusive Value will be pro-rated accordingly. If you do not use the Inclusive Value, it will expire at the end of each month.
3. The Subscription Fee charged can be found on the Fixed LTE Pricing Guide on our Website.
ADDITIONAL DATA OPTIONS
1. In addition to your Inclusive Value and/or if your Inclusive Value is finished, you can buy additional Fixed LTE data bundles (Additional Data) on Top Up.
2. The pricing for the Additional Data on Top Up can be found on the Fixed LTE Pricing Guide on the Website. The fees charged for the Top up option will be deducted from your Account on the date you purchase the Additional Data using your Card or on the date of your debit order depending on your payment method.
3. The Additional Data will be automatically allocated to your Subscriber Account on the date on which you purchase the Additional Data and it will expire after 60 days from the date on which you purchased the Additional Data.
4. Data bundles (including the Inclusive Value and/or the Additional Data) cannot be transferred in part or whole to any another Standard Bank SIM before they expire.
5. You must make sure that all the details of your purchase are correct before you make a payment for Additional Data bundles. Due to the consumable nature of the Services, we will not be able to refund you or reverse the transaction if you buy the wrong Additional Data bundle by mistake, or later decide you no longer need it. No cooling-off period (as described in section 44 of the Electronic Communications and Transactions Act 25 of 2002) will apply.
DELIVERY OF THE BUNDLE (IF APPLICABLE)
1. We currently only deliver to addresses in South Africa. You must personally accept delivery of the Bundle and provide us with copies of any documents that we request, such as your identity document or proof of address. We may charge you a delivery fee.
2. When the courier delivers your Bundle, the seal on the package should be intact. If the seal has been tampered with, do not accept delivery and return the Bundle with the courier and we will provide you with a replacement Bundle within 7 days. If the seal has not been tampered with, you must open the package to check that you have received the correct Device and that it has not been damaged before signing the waybill. If the Device is damaged, return the Device with the courier.
3. By signing the waybill, you are confirming that you have accepted delivery and received the Bundle in good condition.
4. If a delivery fee applies to your order, we will advise of you this.
5. We will not be liable for any delays or errors in delivery for reasons that are beyond our control, including where you have given us the wrong delivery information.
THE DEVICE (APPLICABLE TO A BUNDLE)
1. Bundles will include a Device which we will provide you, for the duration of the Service until the Services are cancelled.
2. If the Device is damaged:
  1. as indicated in clause 8.2, we will arrange for you to receive a replacement Device within 7 days;
  2. for any other reason, you must let us know and immediately and we will arrange for the collection of the Device from you, however you will be liable for the collection fees. We will repair the damaged Device or provide you with a replacement Device depending on the extent of the damage. If we determine in our sole discretion that the damage was caused to your own negligence, you will be liable for the replacement value of the Device.
3. If the Device is lost or stolen, you must let us know and immediately report this to the police. You will still remain liable for the replacement value of the Device if it is lost or stolen.
4. We will own the Device for the duration of the Services
5. If you cancel the Services, we will retain ownership of the Device unless you decide to keep the Device and you have paid all outstanding Subscription Fees owing to us and any other fees including the reasonable cancellation fee (if applicable) and the Device replacement fee.
6. You will be responsible for the Device from the date on which we deliver the Device to you. If your Device is lost, damaged or stolen the provisions of clause 9.2 and 9.3 will apply.
CANCELLING THE SERVICES
1. Cancellation of the Services by you
  1. You can cancel the Services at any time but you must give us at least 30 days’ written notice.
  2. If you have purchased any Additional Data through a debit order and thereafter you cancel the Services, you will still remain liable for the outstanding debit order payment which will be charged in accordance with payment provisions indicated in clause 17 of these Terms.
  3. The following cancellation fees will be charged in respect of the Device provided with a Bundle:
    1. If you cancel the Service within the first 6 months, you will pay a cancellation fee of R900 and:
    2. if you decide to keep the Device you will be required to pay for the replacement value of the Device; or
    3. if you decide to return the Device, we will arrange for the collection of the Device at your own cost, provided that the Device is in working order (this will be determined by us when we receive and assess the Device). Should we determine that the Device is not in working order, you will be required to pay for the replacement value of the Device; or
  4. if you cancel after 6 months, you will not pay a cancellation fee, however the provisions of clause 10.1.3.1 and 10.1.3.2 will apply in respect of the Device.
2. Cancellation of the Services by us
  1. We can cancel these terms immediately if:
    1. you breach these Terms;
    2. we believe or suspect you are using the Services fraudulently or unlawfully (illegally); or
    3. you damage the LTE Network or put the LTE Network at risk;
    4. you are owing us any fees provided for in these Terms for 30 days or more;
    5. we must do so for legal reasons or to comply with our internal policies.
  2. If these Terms are cancelled, you will not be able to access the Services and Data bundles purchased from us will be lost.
  3. If these Terms are cancelled, we will send you a final invoice setting out all fees you owe us. You agree that this final invoice will be proof of the amount you owe us and that it will be binding on you for the purposes of getting a judgment against you in a court.
  4. Where we believe or suspect that you are involved in any Prohibited Activity, we may also blacklist you on our database, refuse to accept or process payment on any order and/or cancel any order, on notice to you. We are not responsible for any liability as a result of this blacklisting and/or refusal to process any order.
  5. You can choose to stop using the Services at any time but you must give us at least 30 days’ written notice of such request and cancellation fees provided in these Terms above will apply.
FIXED AREA LOCATION
1. The Services will be locked to the location which you provide us when you purchase the SIM. If you attempt to use the SIM on our LTE Network in a different location, your Device will not be recognised on the LTE Network it is attempting to connect to and the Services will automatically be suspended.
2. If the Services are suspended, you will need to contact us immediately in order to reactivate the Services.
3. You may change your location on your Subscriber Account twice in a calendar year. You must make sure that the location you are changing the Services to, is correct and accessible by you before you make such change. If you change the location, you will no longer have access to the Services in the location you previously entered.
NOTIFICATIONS
1. We may inform you about special offers and promotions related to the Services. These offers will be available during the offer period, or until we will let you know otherwise. We may remove or change any offer without notice to you.
2. We will try to notify you of events related to your SIM, for example if your data runs out or related to a cancellation or ordering of a new SIM. We cannot be held liable for any delay in notifying you or for not notifying you at all.
3. These notifications relate to the Services we provide to you. They are not marketing messages, so you cannot opt out of receiving them.
FAQS
1. We may also include important information regarding the Services in our FAQs. Please ensure you familiarise yourself with the FAQ’s.
2. If there are any differences between the FAQs and these Terms, these Terms will apply.
FEES
1. You will be liable for all the fees charged in connection with your use of the Services, whether or not you personally used the Services. This includes the Subscription Fee, and fees for Additional Data (if applicable) and any other fees (including any collection fees, Device replacement value charges, cancellation fees and delivery charges) .
2. The Subscription Fee we charge you for using the Services and the fees for Additional Data are set out in the Fixed LTE Pricing Guide. All our fees include VAT.
3. We may change our fees at any time. If we do, we will give you reasonable notice through your Subscriber Account, by posting the changes on the Website, by sending you an email or an SMS, or through another means of communication.
INVOICES
1. We will send you a monthly Invoice setting out the fees payable to us for the Services. This will include fees for the Subscription Fee, fees for Additional Data on a debit order (if applicable) and any other fees (including any collection fees, Device replacement value charges, cancellation fees and delivery charges). You can also access your Invoices on your Profile.
2. You must check that the information on the Invoice is correct and if you do not inform us within 30 days from the date of the Invoice that the Invoice is wrong, we will assume that information reflected on the Invoice is correct and you will be liable for all amounts reflected on the Invoice.
PAYMENT
1. Payment for Additional Data will be deducted from your Account on the date you purchase the Additional Data if you use your Card payment or included on your monthly Invoice and in accordance with the provisions below.
2. Card payments
3. We are committed to providing you with secure online Card payment facilities. Online payments are encrypted by means of appropriate encryption technology. You acknowledge that Card payments that are performed over the internet may be vulnerable to being intercepted. We will not be liable for any loss that you may suffer as a result of any interception.
4. We may require additional information to authorise and verify the Card payment, and we may withhold allocation of the Additional Data until we have completed the verification. If we do not receive Card authorisation, your order for the Additional Data will be cancelled.
5. Debit Order payments
  1. The amounts owing on your monthly Invoice will be paid by a debit order, which means that you agree to us taking the amount you owe us directly from your Account.
  2. If a debit order date you selected falls on a weekend or a public holiday, we will process payment of the Invoice on the last Business Day before that date.
  3. If your debit order payment in unsuccessful:
    1. you will be charged a debit order return fee and you can pay with an EFT (electronic funds transfer).
    2. you will be in breach of these Terms. We can suspend your Services immediately, and institute legal proceedings against you.
  4. If your debit order is unsuccessful for 2 consecutive months, your Services and Subscriber Account will remain suspended and we will blacklist your Device. For the purposes of this clause 16.5, 'blacklist' shall mean the disablement by electronic or other means, of a Device, thereby preventing its further use and access.
  5. Standard Bank shall be entitled to levy a reasonable charge for the listing referred to in clause 16.5 above and/or the removal of the Device from the blacklist.
  6. You agree that you will be liable to settle all payment obligations owing to us for use of the Services.
  7. Standard Bank will not be responsible for any claim whatsoever arising as result of Standard Bank exercising its right to suspend or cancel your Service or blacklist your Device or Subscriber Account in terms of these Terms.
AVAILABILITY
1. Our Services are available within the range of base stations that make up the LTE Network.
2. We can’t always guarantee that our Services will be continuous or fault-free. The Services may be affected by bad weather, physical obstructions, radio interference, the functionality of your Device, LTE Network coverage, faults with other networks and/or the number of people trying to use the LTE Network at the same time.
3. The LTE Network may need upgrading or maintenance, which may cause the Service to be unavailable or interrupted. Where possible, we will notify you of this in advance.
DATA PROTECTION
1. You give consent that we may collect your Personal Information from you and, where lawful and reasonable, from public sources for credit, fraud prevention and compliance purposes, as well as the purposes set out below.
2. You confirm that if you give us Personal Information about or on behalf of another person, including account signatories, shareholders, principal executive officers, trustees and beneficiaries, you are authorised to: (a) give us their Personal Information; (b) consent on their behalf to the Processing of their Personal Information, specifically any cross-border transfer of Personal Information to and from the country where the products or services are provided; and (c) receive any privacy notices on their behalf.
3. You consent to us Processing your Personal Information:
  1. so that we may provide the Services to you in terms of these Terms and provide any other products and services for which you may apply.
  2. so that we may carry out statistical and other analyses to identify potential markets and trends, evaluate and improve our business (this includes improving existing products and services and developing new products and services).
  3. in countries outside of the country where the products or services are provided. (These countries may not have the same data protection laws as the country where the products or services are provided. Where we can, we will ask the receiving party to agree to our privacy policies.)
  4. by sharing your Personal Information with our third-party service providers and insurers, locally and outside of the country where the products or services are provided. We ask people who provide services to us to agree to our privacy policies if they need access to any Personal Information to carry out their services.
  5. within the Group.
4. You will find our Processing practices in the Group’s and our privacy statements. These statements are available on the Group’s websites or on request.
5. If you are unsure about your tax or legal position because your Personal Information is Processed in countries other than where you live, you should get independent advice.
SANCTIONS
1. You must not:
  1. use the SIM or the Services to assist or benefit any Sanctioned Entity;
  2. make the SIM available to any person who may use or intends to use it to assist or benefit a Sanctioned Entity;
  3. be involved in any Prohibited Activities; or
  4. use any product or service provided by the Standard Bank Group for any Prohibited Activities.
2. You warrant (promise) that you are not and if you are a company, none of your Affiliates are:
  1. a Sanctioned Entity; or
  2. being investigated for any activities relating to Sanctions.
3. Should you or anyone associated with you be investigated for any activities relating to Sanctions, you must let us know about this immediately and in writing.
4. If we know or suspect that you are in breach of this clause 15 or that you are about to become subject to Sanctions, we can immediately, at our sole discretion:
  1. cancel or suspend access to the SIM, the Services and any other product or service we provide to you; and/or
  2. cancel these Terms and/or any other relationship we have with you.
5. We are not responsible to you for any Losses you suffer if we cancel these Terms or any other relationship we have with you.
INTELLECTUAL PROPERTY
Nothing in these Terms is a licence for you to use or a transfer to you of any intellectual property belonging to Standard Bank, including copyright or trademarks relating to the name “Standard Bank Mobile”, the Services, the SIM and the software in the SIM.
YOUR RESPONSIBILITY FOR OUR LOSS OR DAMAGES
1. You will be held liable for (and you must pay for) any loss or damages that we may suffer because:
  1. you breached any of these Terms;
  2. you gave us wrong instructions or information; or
  3. someone used your SIM without your permission.
2. We may rely on third-party service providers to provide the Service. To the extent that this is allowed by Applicable Law, you will not hold us or any of our third-party service providers liable for any loss or damage that you suffer because of our actions, or the actions of the third-party service providers.
3. We cannot be held liable for any failure, default or delay in providing the Services if it is caused by an event beyond our control.
4. If we institute legal proceedings against you because you breach these Terms, you will have to pay for our costs, including tracing agent fees and legal fees on an attorney-and-own-client scale.
LIMIT TO OUR RESPONSIBILITY TO YOU
1. Your use of the Services depends on factors beyond our control, such as the LTE Network coverage. To the extent allowed by law, we are not responsible for any direct or indirect loss or damages you may suffer if you cannot use the Services because of factors beyond our control.
2. To the extent allowed by law, we are not responsible for any direct or indirect loss or damages related to your use of the Services, for any reason, even if we were told that loss or damage was possible.
CHANGES TO THESE TERMS
1. We may change these Terms. We will let you know about such changes through your Subscriber Account, by posting the changes on the Website, by sending you an email or an SMS, or through another communication technology.
2. The latest version of these Terms applies to you each time you use the Services. By continuing to use the Services, you agree to these updated Terms.
3. You may not change any of these Terms.
WHERE LEGAL DOCUMENTS AND NOTICES WILL BE SENT
1. You choose the street address you gave us when you entered into these Terms as the address where any legal documents or notices may be served or delivered to you (your domicilium citandi et executandi).
2. We can send other written communication or notices to the street, postal or email address that we have on record for you.
GENERAL TERMS
1. The singular includes the plural and the plural includes the singular. Unless we say otherwise, a reference to:
  1. a person includes a natural or a legal person (or entity).
  2. any gender includes all genders.
  3. a reference to a clause means a clause of these Terms.
  4. a reference to you or us includes your and our employees, agents or authorised representatives.
  5. the word including is not a word of limitation.
2. South African law governs these Terms.
3. Headings in these Terms are for information only and must not be used to interpret the Terms.
4. If a word is defined, its other grammatical forms have a corresponding meaning.
5. No extra time or other indulgence we may allow you will affect any of our rights, whether the indulgence is express or implied. We do not waive (give up) any of our rights.
6. If any clause in these Terms is invalid or illegal or cannot be enforced, the other clauses will still be valid.
7. You cannot transfer your SIM to anyone else without our consent. Under these Terms, you cannot transfer or assign your rights or obligations. We can transfer or assign our rights and obligations.
COMPLAINTS AND QUERY RESOLUTION
1. You can contact us through our Customer Services department:
  1. by calling 080 121 2577 (at normal charges) or 135 (free of charge if you have a Standard Bank SIM card).
  2. by email at support@mobile.standardbank.co.za
2. Customer Services’ operating hours are Monday to Friday, 9am to 5:30pm (it is closed on Saturdays, Sundays and public holidays).
3. If you have a problem and we do not solve it, or if you are not happy with the way in which it was solved, you can contact:
  1. the National Consumer Commission by telephone on 012 428 7000 or 012 428 7726 or by email on complaints@thencc.org.za
  2. ICASA through the ICASA website at www.icasa.org.za, by email at consumer@icasa.org.za or by fax on 011 566 3444.
    the Ombudsman for Banking Services through the website at www.obssa.co.za, by telephone at 0860 800 900 or 011 838 0035, by fax at 011 838 0043 or by email at info@obssa.co.za.

Standard Bank Mobile 24 Month Bundle Contract

STANDARD BANK MOBILE 24 MONTH BUNDLE CONTRACT: TERMS AND CONDITIONS (TERMS)

INTRODUCTION
1. These Terms become effective when you complete and accept the registration process for a Contract, and they are a binding legal agreement between you and us.
2. Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may exclude or limit our liability (responsibility) to you.
3. By accepting these Terms when you register for a Contract with us and by using the Services, you agree to the Terms and warrant (promise) that you are at least 18 years old, and that you can enter into a legally binding agreement. If you are under 18 then you may not register for a Contract with us.
4. The Terms include the Mobile Pricing Guide.
DEFINITIONS
Words that begin with a capital letter are defined as follows:
1. Access Details means your unique username and password as well as other Personal Information required to create a Profile.
2. Account means a valid, active qualifying current or savings personal and/or business and/or wealth account held with Standard Bank.
3. Activation Date means the date on which the SIM is activated on the Network.
4. Applicable Laws means all national, provincial, local and municipal legislation, regulations, statutes, by-laws or other laws of any relevant regulatory authority and any other instrument, as updated from time to time, having the force of law relating to the activities covered by these Terms.
5. Bundle means a Device together with SIM.
6. Contract means the Bundle contract offered to you by Standard Bank over the Period.
7. Customer means any person with a qualifying Account.
8. Device means mobile smartphones and any other devices that we offer with the Contract from time to time.
9. Device Fee means the monthly amount you owe us for the Device.
10. FAQs means our list of Frequently Asked Questions, found on our Website and incorporated by reference.
11. Group means Standard Bank Group Limited, its subsidiaries and their subsidiaries.
12. ICASA means the Independent Communications Authority of South Africa.
13. Inclusive Value means any voice minutes/SMSs/MMSs/data that is included on the SIM as part of the Contract at no additional cost to you.
14. Invoice means the monthly statement we send you as proof of the fees you owe us under this Contract.
15. MMS means a multimedia communication made up of text and pictures.
16. Mobile Pricing Guide means the guide setting out the fees that we charge for the Services and associated products. You can find it on the Website.
17. Network means the electronic communications network that we use to provide you with the Services.
18. Network Operator means the entity licensed by ICASA to operate the Network.
19. Period means 24 months.
20. Personal Information means information about an identifiable, natural person and where applicable, a juristic person, including information about: race; gender; sex; pregnancy; marital status; nationality; ethnic or social origin; colour; sexual orientation; age; physical or mental health; well-being; disability; religion; conscience; belief; culture; language; birth; education; medical, financial, criminal or employment history; any identifying number, symbol, email, postal or physical address, telephone number; location; any online identifier; any other particular assignment to the person; biometric information; personal opinions, views or preferences of the person or the views or opinions of another individual about the person; correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; and the name of the person if it appears with other personal information relating to the person, or if revealing the name itself would also reveal information about the person.
21. Process means any operation or activity, automated or not, concerning Personal Information, including: changing; blocking; collation (gathering and arranging); collection; consultation; degradation (loss of information or a reduction of its quality); destruction, spreading by means of transmission, distribution or making available in any other form; erasure; linking; merging; organisation; receipt; recording; retrieval; storage; updating; modification or use of the Personal Information.
22. Profile means the Profile created for you on the Website when you provide us with your Access Details where you can manage your Subscriber Account.
23. Prohibited Activities means:
  1. illegal or terrorist activities.
  2. money laundering, bribery, tax evasion, corruption, or fraud.
  3. any activities that are subject to Sanctions or do not comply with Applicable Laws.
  4. making a payment that improperly advantages any person.
24. Registered User means any user who has a Profile.
25. RICA means the Regulation of Interception of Communications and Provision of Communication Related Information Act 70 of 2002.
26. Sanctioned Entity means any natural or juristic person or country listed on a Sanctions List or subject to any Sanctions, which include:
  1. in the case of a juristic person, any person (i) who owns or controls it; or (ii) whom it owns or controls (and for these purposes, owns means holding any percentage of ownership or beneficial interest, and controls means the ability to directly or indirectly – whether through the voting of shares, the appointment of directors or similar officers, or by any other means – control the business or policy of the juristic person).
  2. in the case of a country, its ministries, departments and agencies and/or any other governmental organisations.
27. Sanctioning Body means the United Nations Security Council (UNSC), the Office of Foreign Assets Control of the Department of Treasury of the United States of America (OFAC), the European Union (EU), Her Majesty’s Treasury (HMT), the Ministry of Economy, Finance and Industry (France) (MINEFI) or any other Sanctioning Body we recognise.
28. Sanctions means any restrictions set by a Sanctioning Body, including diplomatic, travel, trade, or financial sanctions or embargoes (bans).
29. Sanctions List means a list of Sanctioned Entities published by a Sanctioning Body, whenever updated.
30. Services means the mobile electronic communications services that we provide to you through the Network, including the ability to make calls, send an SMS or MMS or access the internet through your Device.
31. SIM means the Subscriber Identity Module (SIM) card that contains your phone number and allows you to access the Network (through your Device) and use the Services.
32. SMS means a short-message service or text communication.
33. Subscriber Account means the subscriber account that we open in your name when you get a SIM from us and which can be accessed when you register for your Profile on the Website.
34. Subscription Fee means the monthly fee charged by Standard Bank for the Bundle over the Period, which includes the Device Fee and if applicable, the Usage Fee and any other fees.
35. Usage Fee means the amount you owe us for airtime or data usage on your Contract for the Monthly Spend Limit if you have Flexi option on your Package which does not form part of your Inclusive Value.
36. us/we/our/Standard Bank means The Standard Bank of South Africa Limited (Registration Number 1962/000738/06) and its successors or assigns.
37. Website means our website at www.mobile.standardbank.co.za.
38. you/your/user means a Customer including any Registered User who has a Contract with Standard Bank Mobile.
DURATION OF THE CONTRACT
1. The Contract will commence on the Activation Date and will continue for the Period unless you or Standard Bank cancel the Contract as provided for in these Terms.
2. Notwithstanding clause 3.1, you may cancel the Contract on 20 Business Days written notice to Standard Bank. In the event of an early cancellation of the Contract, you will be liable for:
  1. a reasonable cancellation penalty which is 90% (ninety percent) of the value of the Device Fee still owed to Standard Bank as at date of cancellation of the Contract until the expiry of the Period; and
  2. any Usage Fees owing to Standard Bank as at the date of cancellation of the Contract.
3. After the Period, this Contract will continue on a month to month basis unless you provide notice of cancellation as indicated in clause 3.2.
THE CONTRACT AND THE SERVICES
1. The Contract is offered as a Bundle and the Device and SIM cannot be purchased separately.
2. You must only use the Services for lawful purposes. You must not:
  1. use the Services to receive or send material that is in breach of any Applicable Law or that is obscene, threatening, racist, offensive or defamatory;
  2. use the Services for commercial purposes; or
  3. sell our Services to any other person.
3. If you die you agree that the person responsible for your estate and/or you next of kin will be responsible for notifying us immediately and your estate will be liable for any invoices that are unpaid and for any use of the Services after your death.
YOUR OBLIGATIONS IN TERMS OF RICA
1. We will not hand over the SIM to you until we are satisfied that you have complied with RICA. You must personally accept delivery of the SIM and provide us with copies of any documents that we request, such as your identity document or proof of address.
2. RICA may require us to give your Personal Information, or any communications you send or receive using the Network, to law enforcement authorities.
3. You may not transfer your SIM to a third party without our consent and after we have verified that this third party complies with RICA.
THE SIM
1. Your SIM will be activated on the Network on the Activation Date.
2. You are responsible for all charges relating to your SIM.
3. If your SIM has been lost, stolen or damaged, you must notify us immediately and we will cancel the SIM. If this happens you will have to order a new SIM and you will have to pay for the delivery fee again.
4. If your SIM does not work properly (i.e. does not connect to the Network when inserted into your Device) you must tell us immediately and we will replace it. You will not have to pay a replacement fee, but we may charge you a delivery fee.
5. The SIM can only be used for the Services and may not be used for any other similar services offered by us.
DELIVERY OF THE BUNDLE
1. We currently only deliver to addresses in South Africa. You must personally accept delivery of the Bundle and provide us with copies of any documents that we request, such as your identity document or proof of address. We may charge you a delivery fee.
2. When the courier delivers your Bundle, the seal on the package should be intact. If the seal has been tampered with, do not accept delivery. Return the Bundle with the courier.
3. If the seal has not been tampered with, you must open the package to check that you have received the correct Device and that it has not been damaged before signing the waybill. If the Device is damaged, Return the Bundle with the courier.
4. In respect of a Device that is damaged as indicated in clause 7.2 and 7.3, we will arrange for you to receive a replacement Device within 7 days. If this occurs your Activation Date will be the date of delivery of the replacement Bundle.
5. By signing the waybill, you are confirming that you have accepted delivery and received the Bundle in good condition.
6. If a delivery fee applies to your order, we will advise of you this.
7. We will not be liable for any delays or errors in delivery for reasons that are beyond our control, including where you have given us the wrong delivery information.
8. Once we have confirmed that the Device in stock, we will try our best to deliver the Bundle to the address you have chosen, within 4 working days from the date on which the Contract is concluded. If for whatever reason the order cannot be delivered within the period indicated, you will be notified of any delays and the updated date when you will receive your Bundle.
COOLING OFF PERIOD
1. If the Contract is concluded as a result of direct marketing, you may cancel your Contract within 5 Business Days from the date on which the Bundle is delivered to you. The Device must be unused and returned in its original packaging. We will arrange to collect the Device from you. We may charge a collection fee for collecting the Bundle from you, which we will let you know about at the time.
2. If the Device:
  1. has been used and is returned; and/or
  2. is defective and is returned without any accessories that was initially provided with the Device;
  we may also charge you a fee for any loss in the value of the Device or we may refuse to accept the return of the Device, this will be in our sole discretion and we will let you know of any such charge and provide you with the reason why.
YOUR SUBSCRIBER ACCOUNT
1. You can manage your SIM (and any additional SIM) and your use of the Services through your Profile on your Subscriber Account.
  When you buy a Bundle from us, it will include monthly Inclusive Value which will expire at the end of each month (Package). Depending on your Activation Date, we will provide you with a pro-rated portion (a portion adjusted for a specific period of time) of the Inclusive Value for the rest of that month.
2. In addition to your Inclusive Value, you can buy additional airtime and/or data bundles. You can also choose between data bundles that expire and those that do not. Data bundles that expire can be transferred in part to another Standard Bank SIM before they expire. Data that has been transferred to another SIM is only valid for seven days from the date of transfer unless it expires before.
  You can also buy recurring airtime and/or data bundle, which will be automatically allocated every month. Recurring airtime and/or data bundles can be cancelled at any time, but you must give us at least 30 days’ notice.
3. We automatically apply a Flexi option to your Package. You can change this default option in your Subscriber Account to a Top-Up option which means you will not be able to use the Flexi option. A Top-Up option means that when your Inclusive Value is finished, you will not be able to use the Services until you top up your Package with additional airtime or data bundles. If your Package remains on a Flexi option, you can continue to use the Services even if your Inclusive Value is finished. The Flexi option is subject to a monthly limit set by us at our discretion (Monthly Spend Limit). You can reduce your Monthly Spend Limit or if you reduce it, you can increase it back to the initial Monthly Spend Limit, through your Subscriber Account, however, any increases will be subject to our discretion.
4. If your Package has a Flexi option and you buy an airtime bundle, the airtime will first be used towards your Usage Fee (if there is any outstanding amount). The rest will go towards your airtime balance. Any Usage Fee still owing will be reflected in your monthly Invoice.
5. Your Monthly Spend Limit will not apply in certain cases, for example when you are roaming internationally. You are liable for the full amount of the Services used, even when you exceed the Monthly Spend Limit.
6. You must make sure that all the details of your purchase are correct before you make a payment. Due to the consumable nature of the Services, we will not be able to refund you or reverse the transaction if you buy the wrong plan or bundle by mistake, or later decide you no longer need it. No cooling-off period (as described in section 44 of the Electronic Communications and Transactions Act 25 of 2002) will apply.
INVOICES
1. We will send you a monthly Invoice setting out the Subscription Fee payable to us for the Bundle. You can also access your Invoices on your Profile.
2. You must check that the information on the Invoice is correct and if you do not inform us within 30 days from the date of the Invoice that the Invoice is wrong, we will assume that information reflected on the Invoice is correct and you will be liable for all amounts reflected on the Invoice.
PAYMENT
1. Your Subscription Fee will be paid by a debit order, which means that you agree to us taking the amount you owe us directly from your Account.
2. If a debit order date you selected falls on a weekend or a public holiday, we will process payment for the Subscription Fee on the last Business Day before that date.
3. If your debit order payment in unsuccessful, you will be charged a debit order return fee and you can pay with an EFT (electronic funds transfer).
4. If your debit order is unsuccessful, you will be in breach of these Terms. We can suspend your Services immediately, and institute legal proceedings against you.
5. If your debit order is unsuccessful for 2 consecutive months, your Services and Subscriber Account will remain suspended and we will blacklist your Device. For the purposes of this clause 11.5, 'blacklist' shall mean the disablement by electronic or other means, of a Device, thereby preventing its further use and access.
6. Standard Bank shall be entitled to levy a reasonable charge for the listing referred to in clause 11.5 above and/or the removal of the Device from the blacklist.
7. You agree that you will be liable to settle all payment obligations owing to us under the Contract.
8. Standard Bank will not be responsible for any claim whatsoever arising as result of Standard Bank exercising its right to suspend or cancel your Contract or blacklist your Device or Subscriber Account in terms of these Terms.
RISK AND OWNERSHIP
1. If we give you a Device under the Contract, we will own the Device until you have paid the full Device Fee owing to us over the Period.
2. If you cancel the Contract before the expiry of the Period, we will own the Device until you have paid the outstanding Device Fees owing to us (including the reasonable cancellation penalty) and where applicable the Usage Fee.
3. You will be responsible for the Device from the date on which we deliver the Device to you. If your Device is lost, damaged or stolen, you must notify us immediately and we will blacklist the Device, but you will still be liable to pay the Device Fee for the Device until the expiry of the Contract.
INTERNATIONAL ROAMING
1. If you use our Services outside of South Africa, you will be roaming internationally.
2. Depending on your Package, you can request us directly or through your Subscriber Account to activate international roaming.
3. You must pay a deposit of R1 000 before we activate international roaming. We will set off the R1 000 deposit against your invoice for international roaming.
4. Once you have paid the deposit, we will activate international roaming within 24 hours.
5. When you use international roaming, you will be charged higher fees for the Services. These fees are based on what we are charged by Network Operators outside of South Africa, and they can be very high.
6. The Network Operators outside of South Africa may only charge us some time after you have used international roaming, so we may take up to three months to charge you for international roaming.
7. When you use international roaming:
  1. your Monthly Spend Limit will not apply. The fees we charge you may be much higher than your Monthly Spend Limit;
  2. you cannot use your Inclusive Airtime or any other bundle. You will be charged at the rates of the network operator outside South Africa;
  3. you will be charged for calls you make (outgoing calls) and calls you receive (incoming calls);
  4. if you divert calls to another phone number, you will be charged for the call to your number and the divert (call to the other number);
  5. if you divert your calls to voicemail, you will be charged for the incoming call to your voicemail and the outgoing call you make to listen to the message. If you do not listen to the message, you will still be charged for the incoming call to your voicemail;
  6. you will be charged for all calls you make, including calls that are normally free in South Africa.
8. The estimates of the fees we may charge you for international roaming are set out in the Mobile Pricing Guide. Please note that these fees are estimates only and may change for a number of reasons, including currency fluctuations or pricing changes of the network outside South Africa. We will not be responsible if the estimates of the fees for international roaming we provide are not correct or for any fees for countries that are not set out in the Mobile Pricing Guide.
INTERNATIONAL DIALLING
1. You can make calls to countries outside of South Africa (international dialling) as soon as your SIM has been activated.
2. Calls to countries outside of South Africa are charged at higher rates. These rates are set out in our Mobile Pricing Guide.
PORTING
1. You can transfer your phone number from another network operator to us (Port-in) or from us to another network (Port-out).
2. You can find details on Porting-in and Porting-out in the FAQs on our Website, or you can call the Contact Centre.
3. When you Port-in, you will lose any unused airtime and any bundles from the network operator that you are Porting-in from. You will also lose any airtime and any bundles purchased from us that you have not used when you Port-out.
4. When you Port-in, you are responsible for any charges due to the network operator that you are Porting-in from.
5. When you Port-out, we will send you your final invoice and you must pay it immediately.
6. If you Port-In or Port-Out, you will not be able to Port-In or Port-Out again for 60 days.
NOTIFICATIONS
1. We may inform you about special offers and promotions related to the Services. These offers will be available during the offer period, or until we will let you know otherwise. We may remove or change any offer without notice to you.
2. We will try to notify you of events related to your SIM, for example if your airtime or data runs out, or related to a replacement SIM (SIM swap). We cannot be held liable for any delay in notifying you or for not notifying you at all.
3. These notifications relate to the Services we provide to you. They are not marketing messages, so you cannot opt out of receiving them.
FAQS
1. We may also include important information regarding the Device and/or the Services in our FAQs.
2. If there are any differences between the FAQs and these Terms, these Terms will apply.
FEES
1. The fees we charge you for using the Services and associated products, such as the Usage Fee, Top Up fees, data bundles, itemised billing and caller line identity (caller ID)) are set out in the Mobile Pricing Guide. All our fees include VAT.
2. You will be liable for all the fees charged in connection with the use of the Services, whether or not you personally used the Services.
3. We may change our fees at any time. If we do, we will give you reasonable notice through your Subscriber Account, by posting the changes on the Website, by sending you an email or an SMS, or through another communication technology.
DATA PROTECTION
1. You give consent for us to collect your Personal Information from you and, where lawful and reasonable, from public sources for credit, fraud prevention and compliance purposes, as well as the purposes set out below.
2. You confirm that if you give us Personal Information about or on behalf of another person (including account signatories, that is, someone who may manage your account with your permission), you are authorised to: (a) give us the Personal Information; (b) consent on their behalf to the Processing of their Personal Information, specifically any cross-border transfer of Personal Information to and from the country where the Devices or services are provided; and (c) receive any privacy notices on their behalf.
3. You consent to our Processing your Personal Information:
  1. for the purpose of providing the Contract (including the Bundle and the Services) to you under these Terms and providing any other services for which you may apply.
  2. for the purpose of carrying out statistical and other analyses to identify potential markets and trends, and to evaluate and improve our business (this includes improving existing Devices and services and developing new Devices and services).
  3. in countries outside the country where the Devices or services are provided. These countries may not have the same data protection laws as the country where the Devices or services are provided. Where we can, we will ask the receiving party to agree to our privacy policies.
  4. by sharing your Personal Information with our third-party service providers and insurers locally and outside the country where the Devices or services are provided. We ask people who provide services to us to agree to our privacy policies if they need access to any Personal Information to carry out their services.
  5. within the Group.
4. You will find our Processing practices in the Group’s and our privacy statements. These statements are available on the Group’s websites or on request.
5. If you are unsure about your tax or legal position because your Personal Information is Processed in countries other than where you live, you should get independent advice.
SANCTIONS
1. You must not:
  1. use the Devices to assist or benefit any Sanctioned Entity.
  2. make the Devices available to any person who may use or intends to use it to assist or benefit a Sanctioned Entity.
2. You warrant that you are not:
  1. a Sanctioned Entity.
  2. being investigated for any activities relating to Sanctions.
3. If you are being investigated for any activities relating to Sanctions, you must let us know about this immediately and in writing.
4. If we know or suspect that you are in breach of this clause 20 or that you are about to become subject to Sanctions, we can immediately, at our discretion:
  1. cancel or suspend access to the Devices and any other Device or service we provide to you.
  2. cancel these Terms and any other relationship we have with you.
5. We cannot be held liable for any loss you suffer if we cancel these Terms or any other relationship we have with you.
INTELLECTUAL PROPERTY
Nothing in these Terms is a licence or transfer to you of any intellectual property belonging to Standard Bank, including copyright or trademarks relating to our Website, the Devices and the software in the Devices.
LIMIT TO OUR RESPONSIBILITY TO YOU
1. Your use of the Services depends on factors beyond our control, such as the Network coverage. To the extent allowed by law, we are not responsible for any direct or indirect loss or damages you may suffer if you cannot use the Services because of factors beyond our control.
2. To the extent allowed by Applicable Laws, we are not responsible for any direct or indirect loss or damages related to your use of the Services, for any reason, even if we were told that loss or damage was possible.
3. Except as required by Applicable Law or where we are grossly negligent or it is our fault, we are not liable for any loss you suffer if you use the Website to access your Profile or if you rely on any information provided in either store.
4. While we make reasonable efforts to ensure that the content of the Website is accurate and complete, we make no warranties as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website.
5. We also make no warranty that the information contained in the Website is free of viruses, spyware, malware, trojans or any other data or code that can corrupt, compromise, disable or otherwise hamper your computer, mobile device, network, hardware or software. You accept the risk associated with this.
YOUR RESPONSIBILITY FOR OUR LOSS OR DAMAGES
1. You will be held liable for (and you must pay for) any loss or damages that we may suffer because:
  1. you breached any of these Terms;
  2. you gave us wrong instructions or information;
  3. someone used your Access Details without your permission; or
  4. someone used your SIM without your permission.
2. We may rely on third-party service providers to provide the Service. To the extent that this is allowed by Applicable Law, you will not hold us or any of our third-party service providers liable for any loss or damage that you suffer because of our actions, or the actions of the third-party service providers.
3. We cannot be held liable for any failure, default or delay in providing the Services if it is caused by an event beyond our control.
4. If we institute legal proceedings against you because you breach these Terms, you will have to pay for our costs, including tracing agent fees and legal fees on an attorney-and-own-client scale.
CANCELLATION
1. We can cancel the Contract immediately if:
  1. you breach these Terms;
  2. we believe or suspect you are using the Services fraudulently or unlawfully (illegally); or
  3. you damage the Network or put the Network at risk; or
  4. we must do so for legal reasons or to comply with our internal policies.
2. If the Contract is cancelled, you will not be able to access the Services and any unused airtime and bundles purchased from us will be lost.
3. Where we believe or suspect that you are involved in any Prohibited Activity, we may also blacklist you on our database, refuse to accept or process your Bundle order and/or cancel your Contract, on notice to you. We are not responsible for any liability as a result of this blacklisting.
4. If the Contract is cancelled for any reason whatsoever (including if Standard Bank cancels the Contract, the provisions of clause 3.2 will apply. We will send you a final Invoice setting out the Subscription Fees you owe us or any part of it. You agree that this final Invoice will be proof of the amount you owe us and that it will be binding on you for the purposes of getting a judgment against you in a court.
5. You can choose to stop using the Services by deactivating the SIM at any time by providing 20 (twenty) Business Days written notice to Standard Bank. If you deactivate your SIM, the Contract will terminate but you will still be liable for the Subscription Fees owing under the Contract as indicated in clause 3.2.
CHANGES TO THESE TERMS
1. We reserve the right to change these Terms. If we do, we will let you know about the changes through your Subscriber Account, or by posting the changes on our Website or sending you an email or an SMS or through another communication technology.
2. You may not change any of these Terms.
WHERE LEGAL DOCUMENTS AND NOTICES WILL BE SENT
1. You choose the street address you gave us when you created your Profile as the address where any legal documents or notices may be served or delivered to you (your domicilium citandi et executandi).
2. We can send other written notices to the street, postal or email address that we have on record for you.
GENERAL TERMS
1. The singular includes the plural and the plural includes the singular. Unless we say otherwise, a reference to:
  1. a person includes a natural or a legal person.
  2. any gender includes all genders.
  3. a reference to a clause means a clause of these Terms.
  4. a reference to you or us includes your and our employees, agents or authorised representatives, where applicable.
  5. the word including is not a word of limitation.
2. Headings in these Terms are for information only and must not be used to interpret these Terms.
3. if a word is defined, its other grammatical forms have a corresponding meaning.
4. South African law governs these Terms.
5. No extra time, favour or other indulgence we may allow you will affect our rights, whether the indulgence is express or implied. We do not give up our rights.
6. If any clause in these Terms is invalid or illegal or cannot be enforced, the other clauses will still be valid.
7. You cannot transfer or assign your rights and obligations under these Terms to someone else. We can transfer or assign our rights and obligations.
COMPLAINTS AND QUERY RESOLUTION
1. You can contact us through our Customer Services department:
  1. by calling 080 121 2577 (at normal charges) or 135 (free of charge), if you have a Standard Bank SIM card.
  2. by email at support@mobile.standardbank.co.za.
2. Customer Services’ operating hours are Monday to Friday: 9am to 5:30pm (it is closed on Saturday, Sunday and public holidays).
3. If you have a problem and we do not solve it, or if you are not happy with the way in which it was solved, you can contact:
  1. the National Consumer Commission, by telephone on 012 428 7000 or 012 428 7726 or by email on complaints@thencc.org.za.
  2. ICASA, through the ICASA website at www.icasa.org.za, by email at consumer@icasa.org.za or by fax on 011 566 3444.
  3. the Ombudsman for Banking Services, through the Website at www.obssa.co.za, by telephone at 0860 800 900 or 011 838 0035, by fax at 011 838 0043, or by email at info@obssa.co.za.

Standard Bank Mobile Warranty Policy

STANDARD BANK MOBILE WARRANTY POLICY

Limited Warranty Notice (English)

Standard Bank Mobile (we/us/our) provides the following warranty for Standard Bank Mobile products and/or accessories (“the Product(s)”) sold within the Republic of South Africa to our clients (you/your) (the “Warranty”).
The Warranty is offered by Standard Bank Mobile and does not affect or replace your legal rights under applicable laws governing the sale of consumer goods.
You must be 18 years or older to make any claims under this Warranty and to collect a Product that has been handed in for repair or replacement. You will be required to produce an identification document when you do so.
We advise you to keep the original packaging for your Product in case you need to return the Product to us for repair or replacement.

What is covered by this Warranty?

Standard Bank Mobile warrants that the Products (components and workmanship) are free from defects under normal use and in accordance with the relevant Product user manual during the Warranty Period (defined below).
The warranty is valid from the date of activation for the following periods:
1. Twelve months for the Product and the non-removable Battery for all Products purchased;
2. Six months for the removable Battery and Charger
(“the Warranty Period”).

What Standard Bank Mobile will do in the event of a Warranty claim

During the Warranty Period, Standard Bank Mobile or an authorised service centre will repair or replace, at Standard Bank Mobile’s option, the Product or any parts thereof in the event of any defect in the components or workmanship or both.
The repaired Product or part or the Product or part provided as a replacement for a defective Product or part will be free from defects in components and workmanship. Repair or replacement of a Product or part may involve the use of a functionally equivalentreconditioned unit.
You will not be charged for the repair or replacement of a defective Product or for parts, labour or any other related costs during the Warranty Period. All replaced Products or parts will become the property of Standard Bank Mobile after the defective Product or part has been replaced or repaired.
The Warranty in respect of a repaired or replaced Product or part will continue for the remainder of the Warranty Period in respect of the Product that was repaired or replaced or for three months from the date of repair, whichever is longer.
In order to submit a claim under this Warranty, you will have to provide the original retail purchase receipt or other information about the date and place of purchase required by applicable legislation. If this information is not presented or if it is incomplete or illegible, Standard Bank Mobile reserves the right to decline your Warranty claim.

What is not covered by the Warranty?

This Warranty does not cover faults or damage resulting from the following:
1. Normal wear and tear due to ageing of the equipment.
2. The use of Illegal software in the Product or the use of accessories or other products that are not compatible with the Product.
3. Any disassembly, repair, alteration or modifications carried out by anyone other than Standard Bank Mobile or an authorised service centre.
4. Misuse, abuse, negligence or an accident regardless of how it is caused.
5. Improper testing, operation, maintenance, installation or any alteration or modification of the Product.
6. Spillage of food or liquids, corrosion, rust or the use of incorrect voltage.
7. Scratches or damage to plastic surfaces or any other externally exposed parts due to normal use.
8. Usage in ways that differ from the directions detailed in the Product user manual.
This Warranty will not be valid in the following instances:
1. if the serial number or warranty seal on the Product is illegible or has been defaced or removed; or
2. if you are unable to provide proof of purchase from Standard Bank Mobile.

Your responsibilities

Before delivering your Product to Standard Bank Mobile or an authorised service centre for service under this Warranty, you must make a backup copy of the contents of your Product, remove all personal information, data, photographs and other documentation stored in the Product and disable all security passwords.

Limitation of Standard Bank Mobile’s liability

Except for the express warranties stated above and your rights as granted by applicable law, Standard Bank Mobile grants no warranties, express or implied, in respect of the Product or its fitness for any purpose.
Standard Bank Mobile is not liable for damage to or the loss of any programs, data, SIM card or removable storage media if you do not back up your data before delivering your Product to Standard Bank Mobile or an authorised service centre for service under this Warranty.
To the extent permitted by law, Standard Bank Mobile disclaims liability for any loss that is not a reasonably foreseeable consequence of a breach by Standard Bank Mobile of this Warranty. Since you are a consumer, your use of the Product will be non-commercial. If you choose to use the Product for commercial gain, Standard Bank Mobile will not be liable to you for any loss of profits, revenue, anticipated savings contracts or time arising from your use of or your inability to use the Product.
The liability of Standard Bank Mobile and of the manufacturer under this Warranty will be limited to the amount you actually paid for the Product or to the current replacement value, whichever is greater.
Nothing in this Warranty will exclude or limit Standard Bank Mobile’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation on its part, or any other liability that cannot be limited or excluded by law.
If you experience any difficulty, please call Standard Bank Mobile Customer Care on 0801 212 577 or refer to the contact information on the Standard Bank Mobile website.
This Warranty will be updated by Standard Bank Mobile from time to time. Please refer to the Standard Bank Mobile website for the latest version of the Warranty on the Product

Standard Bank Mobile Return and Refund Policy

STANDARD BANK MOBILE – RETURN AND REFUND POLICY

A: Introduction

This return and refund policy (the policy) applies both and after you have received the Product and governs:
1. the cancellation of purchases you made on the Standard Bank Mobile Direct and Online Store;
2. refunds for cancelled transactions; and
3. the return, replacement and repair of a faulty Product,
as well as your remedies if the Product you received is defective
The policy is incorporated by reference into the Standard Bank Mobile Subscriber Terms and Conditions and the Standard Bank Warranty Policy and must be read in accordance with the definitions and references contained therein.
Should there be any inconsistency between the policy and the Standard Bank Subscriber Terms and Conditions, the policy will take preference.

B: Returning non-damaged Products

Please note that we comply with consumer legislation. The policy does not replace your rights under applicable law.
If you wish to cancel the sale and return a Product that is not defective or damaged or that you have found to be unsuitable for your purpose, you must contact us with a request for a return slip within 10 days of receipt of the Product (the Return Request Period), provided that the Product has not been opened and that the packaging is in its original condition. You may obtain a full refund of all payments made, although you may be liable for all the direct costs of returning the Product to us. When your receive the return slip, you have 14 days (the Return Period) in which to return the Product. You will receive a prepaid return label with a “pick-up” service, which you can use to ship your Product back to Standard Bank Mobile at no cost to you. If you don’t use the return label offered by Standard Bank Mobile, you will be required to cover the shipping cost yourself.
All returned Products must be in the original packaging and must be returned together with all the accessories and any bundled promotion items supplied with the Products. If you are not able to return the Product together with all accessories and bundled items, you will have to pay us a proportionate compensation for any items not returned.
The Return Request Period is 10 days from any of the following:
1. In the case of a sale contract for one Product, the day after you, or a third party named by you who is not the carrier, took possession of the Product.
2. In the case of a contract for multiple Products that you have ordered as part of a single order and that are delivered separately, the day after you, or a third party named by you who is not the carrier, took possession of the last Product.
3. In the case of a contract for the supply of one Product in multiple parts, the day after you, or a third party named by you who is not the carrier, took possession of the last partial shipment or part.
4. In the case of a service contract or a contract for the supply of digital content that is not delivered on a physical data medium, the day after the conclusion of the contract.
Consequences of returning a Product
1. In the event that you return a Product in terms of Clause B2 above, we will refund all payments we have received from you including delivery charges , except for additional costs arising where you selected a different delivery method that is more expensive than the standard delivery offered by Standard Bank Mobile, no later than 10 business days after Standard Bank Mobile received the Product. Refunds will be processed according to the bank details you provided unless you and Standard Bank Mobile agree otherwise. In no event will we charge any fees for refunding you.
2. We may refuse to refund you until we have received the Products or until you have provided proof that you have returned the Products, whichever occurs earlier.
3. If you cannot return the Products to Standard Bank Mobile as a whole or in part, or if you can return them but they are in a deteriorated condition, we will be entitled to reject your return request or you may have to compensate Standard Bank Mobile for their value. You may also have to pay for a potential loss of value of the Products if this loss of value is due to your unnecessary handling to inspect the nature, characteristics and functionality of a Product.
4. If you have requested that the Services commence during the Return Period, you must pay us a reasonable amount in proportion to the Services already provided at the time you notify Standard Bank Mobile of your intent to exercise your right of return under this contract in comparison with the total volume of services provided for in the contract.
Exclusions in respect of the right to return Products
You do not have the right to return the following:
1. Products that are clearly customised to your needs or that qualify as “special order” goods because manufacturing them requires your input and decisions.
2. Products that, due to their nature, are combined with other Products after the delivery and cannot be separated.
3. Products that are not suitable for return for health protection or hygienic reasons and that were unsealed after delivery.
4. Computer software that was unsealed after delivery.

C: Return, replacement or repair of faulty Products

Should a Product be faulty due to a proven manufacturing defect ( see Clause C2 below), you must notify us immediately. The process will then be as follows:
1. We will arrange for the faulty Product to be returned to us for evaluation.
2. If no fault is found, the Product will be returned to you and you will be responsible for the related shipping cost.
3. If the Product is found to be faulty due to a manufacturing defect, you can submit a return or replacement request within 14 days after you originally received it and we will refund the payments you have made or we may offer you a replacement unit.
4. If a Product appears to be faulty and the Return Period has expired but fewer than six months have elapsed since you received the Product, we will arrange for the faulty Product to be returned to us for testing. Should no fault be found, the Product will be returned to you and you will be charged an assessment fee. Should the Product prove to be faulty, we may offer to repair or replace it or offer you a refund.
5. These statutory consumer rights are in addition to your rights under the Standard Bank Mobile Subscriber Terms and Conditions.
Kindly note that that the following issues and problems will not constitute “manufacturing defects” and will not entitle you to any repair, replacement or refund:
1. Defects resulting from normal wear and tear;
2. Defects resulting from any unauthorised alteration or repair of a Product;
3. Damage to a Product caused by misuse or abuse;
4. Damage from failure to operate a Product according to the manufacturer’s instructions;
5. Damage to a Product caused when it was operated with incompatible accessories; and
6. Any defects excluded from the manufacturer’s warranty policy.
Please do not accept delivery of any Product that is visibly damaged. Should you accept a Product and thereafter determine that the Product is damaged, you must report this to us within 24 hours so that we can assess whether the Product damage occurred during or after delivery.
Faults resulting from normal wear and tear, and damage or alterations to Products in any way either by you or by anyone other than our employees or the Product manufacturer, are not covered by our repair, replacement or refund policy.
Under no circumstances can we be held liable for any damage arising from any misuse or abuse of the Products, including any data loss from Products returned for exchange or repair.

D. Return and replacement process

If, for any reason permitted under this policy, you want to return or replace a Product you have purchased from Standard Bank Mobile, you must always first contact Standard Bank Mobile on 0801 212577 to inform us of the reason for your return and to request your return or replacement.
Before the Product is collected by the courier you must ensure that:
1. the Product is properly protected; and
2. unless it is being returned due to a defect, the Product is still in its original packaging, together with all accessories, instructions and documentation (if any), and in perfect condition for the purpose of resale (in other words, the product must not be damaged, scratched or soiled); and
3. all promotional gifts or bundled products that were received with the Product are returned to Standard Bank Mobile with the Product.
Standard Bank Mobile cannot accept the return of any Product if the above process has not been followed. Please treat Products and packaging with reasonable care while they are in your possession. Standard Bank Mobile has the right to hold you liable for any damage you cause to a Product (as well as its packaging) while the Product is in your possession.

E. General

Should an incorrect Product be delivered to you (i.e. not the Product you purchased), please do not remove the Product from its original packaging or use the Product in any way. Please contact us immediately so that we can resolve the mistake by arranging collection of the incorrect Product and delivery of the correct Product .
We will notify you if a Product that you have ordered is out of stock. If the product is out of stock temporarily, you will be entitled either to cancel the order and receive a full refund or to continue with the sale subject to a later delivery date as agreed. If it is permanently out of stock, you will be entitled to a full refund.
If the Product has been repaired, we offer a three-month warranty on the repairs.
If the bank card used for the purchase has expired or if you are no longer using it, we will contact you regarding the refund.

Data Rewards Promotional Offer

THE STANDARD BANK OF SOUTH AFRICA LIMITED (STANDARD BANK/WE/US/OUR) TERMS AND CONDITIONS FOR THE STANDARD BANK MOBILE - DATA REWARDS PROMOTIONAL OFFER (TERMS)

By accepting and making use of the Offer, you agree to these Terms and represent and warrant that you are at least 18 (eighteen) years of age and capable of entering into a legally binding agreement.

Please pay special attention to the sections that are in bold and italics. These are important clauses which explain what may limit our responsibility or involve some risk for you.

ABOUT THE OFFER
1. We are offering you free data on your Standard Bank Mobile SIM when you swipe your Standard Bank credit, cheque or debit card (Offer).
2. This Offer starts on 21 November 2018 and will run indefinitely until we end the Offer. We will advise you when the Offer ends.
3. We may change these Terms from time to time. By participating in this Offer, you agree that the latest version of these Terms applies to you.
WHO QUALIFIES FOR THIS OFFER
1. To qualify for this Offer, you must:
  1. be an individual (i.e. not a juristic person);
  2. be 18 years of age or older;
  3. have an active Flexi or Top Up Standard Bank Mobile SIM (this excludes stand alone and pre-paid SIMs) (SIM);
  4. not be in breach of any of your obligations to us, for example, all amounts that you owe us must be paid;
  5. have a qualifying cheque card, debit card or credit card, as set out in clause 2.2 and 2.3 below (Card); and
  6. purchase a minimum of R10 airtime or data if your Card is linked to the following Standard Bank accounts: (Sum)1, Student Achiever and/or Access.
2. The qualifying cheque and debit cards are cards that are linked to one of the following Standard Bank accounts:
  1. (Sum) 1;
  2. Student Achiever;
  3. Access;
  4. MyMo;
  5. Consolidator;
  6. Elite;
  7. Prestige;
  8. Professional;
  9. Private;
  10. Wealth; and
  11. Signature, (Cheque Card).
3. The qualifying credit cards are:
  1. Gold;
  2. Titanium;
  3. Platinum; and
  4. World Citizen.
4. The qualifying criteria in clause 2.1 to 2.3 will collectively be referred to as the Qualifying Criteria.
5. If you meet all the Qualifying Criteria, you will automatically qualify for the Offer.
6. If you no longer meet any of the Qualifying Criteria, the Offer will be discontinued.
HOW THE OFFER WORKS
1. If you meet all the Qualifying Criteria, we will give you 1MB of data for every R20 you spend on Qualifying Purchases, on your Card.
2. Qualifying Purchases are all purchases on your Card or Cards from retailers in the Republic of South Africa, both in stores and online, excluding purchases relating to gambling, toll fees and foreign exchange purchases (Qualifying Purchases).
3. If you have more than one Cheque/Debit Card, we will calculate the total spend on all Qualifying Purchases on all your Cheque/Debit Cards. If you have more than one Credit Card, we will calculate the total spend on all Qualifying Purchases on all your Credit Cards.
4. The value of the data will be based on the amount you spent on your Card (or Cards) during the previous fixed cycle. A fixed cycle starts on the 16th of each month and ends on the 15th of the following month.
5. The data will be allocated to your SIM before the 9th of each month after each fixed cycle.
6. If you have more than one SIM, the data will be allocated to your primary SIM. This is the SIM that is linked to your Standard Bank account.
7. We will give you data rounded down to the nearest 50MB. For example, if you spent R2000 on your Cards between 16 January and 15 February, we will give you 100MB of data before 9 March.
8. The data that we allocate to you will expire after 30 days, even if you have not used all of it.
GENERAL TERMS
1. We are the promoter of this Offer. Any reference to we/us/our includes our directors, members, partners, sponsors, agents or consultants, where the context allows for it.
2. By participating in this Offer, you agree to be bound by these Terms.
3. These Terms shall apply to this Offer and all other information relating to this Offer and any promotional or advertising material that is published.
4. We are not responsible for any loss or damage which you or any third party may suffer as a result of you taking up the Offer.
5. We are not responsible if you are not able to successfully take up the Offer for any reason, including because of an interruption in services or a technological failure.
6. We can end the Offer with immediate effect with or without notice to you. If this happens, you waive (give up) any rights, which you may have against us and you will have no claim against us.
7. If there is a dispute in respect of these Terms or the Offer, our decision is final and binding and no correspondence will be entered into.
8. The Offer cannot be used together with any other similar offer or campaign promoted by us.

UCount Rewards

MyMo Promotional Offer

THE STANDARD BANK OF SOUTH AFRICA LIMITED (STANDARD BANK/WE/US/OUR): STANDARD BANK MOBILE - MYMO ACCOUNT PROMOTIONAL OFFER (TERMS)

By accepting and making use of the Offer (as defined below), you agree to these Terms and warrant that you are at least 18 years old and that you can enter into a legally binding agreement.

Please pay special attention to the sections that are in bold. These are important clauses which explain what may limit our responsibility or involve some risk for you.

ABOUT THE OFFER
1. The Offer starts at 00:00 on Saturday, 1 December 2019 and ends at 23h59 on Sunday, 31 May 2020 (Promotion Period).
2. We are offering:
3. We may change these Terms. By participating in this Offer, you agree that the latest version of these Terms applies to you.
WHO QUALIFIES FOR THIS OFFER
1. To qualify for this Offer, you must:
2. If you meet all the Qualifying Criteria, you will automatically qualify for the Offer.
3. To the extent that you continue to have an active MyMo Account and that you are not in breach of your obligations to us (Ongoing Criteria), you will continue to receive the Ongoing Benefit. If you do not meet the Ongoing Criteria, you will not receive the Ongoing Benefit.
HOW THE OFFER WORKS
1. You must apply and order the Standard Bank Mobile SIM via the website referred to in the email we send you when you open your MyMo Account.
2. Once your Standard SIM card is activated, your airtime or data will be allocated to your SIM and is valid for 30 days from allocation.
3. If you qualify for the Ongoing Benefit, your monthly airtime or data will be allocated in arrears to your SIM by the 9th of the following month and will be valid for 30 days, after which it will expire.
4. As a Standard Bank Mobile SIM holder and MyMo Account holder, you may also qualify for various other promotional offers. For further information, please see our website at https://mobile.standardbank.co.za/terms-and-conditions.
GENERAL TERMS
1. We are the promoter of this Offer. Any reference to we/us/our includes our directors, members, partners, sponsors, agents or consultants, where the context allows for it.
2. By participating in this Offer, you agree to be bound by the latest version of these Terms.
3. These Terms apply to this Offer and all other information relating to this Offer and any promotional or advertising material that is published.
4. We assume no liability for any services and/or advice, whether correct or incorrect, which you receive and/or request over and above this Offer.
5. We are not responsible for any loss or damage arising from your participation in this Offer. While you participate in this Offer, you indemnify us against any loss or damage which we or any third party may suffer because of your participation in the Offer.
6. We may terminate this Offer immediately and without notice to you. In such event, you waive any rights, which you may have against us and you acknowledge that you will have no recourse or claim against us.
7. If there is any dispute regarding the Offer or these Terms, our decision will be final and binding.

Covid 19 Complimentary Data Promotional Offer

TERMS AND CONDITIONS IN RESPECT OF THE STANDARD BANK MOBILE COMPLIMENTARY DATA PROMOTIONAL OFFER MADE BY THE STANDARD BANK OF SOUTH AFRICA LIMITED (“STANDARD BANK/WE/US/OUR”)

IMPORTANT CLAUSES, WHICH MAY LIMIT OUR RESPONSIBILITY; PLACE AN OBLIGATION ON YOU TO INDEMNIFY US; INVOLVE AN ACKNOWLEDGMENT OF ANY FACT; OR INVOLVE SOME RISK FOR YOU, WILL BE IN BOLD AND ITALICS OR HIGHLIGHTED. YOU MUST PAY SPECIAL ATTENTION TO THESE CLAUSES.

ABOUT THE OFFER
1. We are offering you 1 gigabyte complimentary data (Data) on your Standard Bank Mobile SIM (Offer).
2. The Offer starts at 00:00 on Wednesday, 25 March 2020 and ends at 23h59 on Tuesday, 31 March 2020 (Promotion Period).
WHO QUALIFIES FOR THIS OFFER
To qualify for this Offer, you must
1. be an individual (i.e. not a juristic person);
2. be 18 years of age or older;
3. have an active Flexi or Top Up Standard Bank Mobile SIM (this excludes stand alone and pre-paid SIMs) (SIM); and
4. not be in breach of any of your obligations to us, for example, all amounts that you owe us must be paid
HOW THE OFFER WORKS
1. There is no additional qualifying criteria and once you have met the requirements indicated in clause 2 above and this clause 3 you will qualify for the Offer.
2. You may only take up this Offer once during the Promotion Period.
3. If you have more than one SIM, the Data will be allocated to your primary SIM. This is the SIM that is linked to your Standard Bank account.
4. The Data will be allocated to your SIM card between 25 March 2020 and 31 March 2020 and will expire after 30 days from the date of allocation, even if you have not used all of it.
GENERAL TERMS
1. We are the promoter of this Offer. Any reference to we/us/our includes our directors, members, partners, sponsors, agents or consultants, where the context allows for it.
2. By participating in this Offer, you agree to be bound by
3. Please note that the standard rates as indicated in the Mobile Pricing Guide which can be found on the Standard Bank Mobile website will continue to apply.
4. These Terms shall apply to this Offer and all other information relating to this Offer and any promotional or advertising material that is published.
5. We are not responsible for any loss or damage which you or any third party may suffer as a result of you taking up the Offer.
6. We are not responsible if you are not able to successfully take up the Offer for any reason, including because of an interruption in services or a technological failure.
7. We reserve the right to amend these Terms.
8. We can end the Offer with immediate effect with or without notice to you. If this happens, you waive (give up) any rights, which you may have against us and you will have no claim against us.
9. If there is a dispute in respect of these Terms or the Offer, our decision is final and binding and no correspondence will be entered into.

Account Migration Complimentary Data Promotional Offer

TERMS AND CONDITIONS IN RESPECT OF THE STANDARD BANK MOBILE COMPLIMENTARY DATA PROMOTIONAL OFFER MADE BY THE STANDARD BANK OF SOUTH AFRICA LIMITED (“STANDARD BANK/WE/US/OUR”)

ABOUT THE OFFER
1. We are offering you 1 gigabyte complimentary data (Data) for 3 months when you migrate you Standard Bank Elite Account (Elite Account) and register for a Standard Bank Mobile SIM on a Flexi or Top Up package (Package SIM) (Offer).
2. The Offer starts at 00:00 on Tuesday, 01 September 2020 and ends at 23h59 on Thursday, 31 December 2020 (Offer Period).
WHO QUALIFIES FOR THIS OFFER
To qualify for this Offer, you must
1. be an individual (i.e. not a juristic person);
2. be 18 years of age or older;
3. be an existing account holder of an Elite Account; and
4. not be in breach of any of your obligations to us, for example, all amounts that you owe us must be paid.
HOW THE OFFER WORKS
1. In order to take up the Offer, you must:
  1. migrate your Elite Account to a Standard Bank Prestige transactional account (Prestige Account); and
  2. order and activate a Package SIM (this excludes Standard Bank Mobile stand alone and pre-paid SIMs) linked to your Prestige Account during the Offer Period.
2. If you are a member of the Standard Bank UCount Rewards Retail Programme (UCount Rewards) you will in addition to the primary Offer above receive the following monthly:
  1. 50 bonus UCount Rewards points (Rewards Points); and
  2. An additional complimentary data allocation to your Package SIM depending on your UCount Rewards tiering status (Data Rewards).
3. There is no additional qualifying criteria and once you have met the requirements indicated in clause 2 above and this clause 3 you will qualify for the Offer.
4. You may only take up this Offer once during the Offer Period.
GENERAL TERMS
1. We are the promoter of this Offer. Any reference to we/us/our includes our directors, members, partners, sponsors, agents or consultants, where the context allows for it.
2. By participating in this Offer, you agree to be bound by
  1. these terms and conditions;
  2. the subscriber terms and conditions of Standard Bank Mobile; and
  3. the UCount Rewards terms and condition and programme rules (Ucount Rewards terms).
3. Please note that the standard rates as indicated in the Mobile Pricing Guide which can be found on the Standard Bank Mobile website will continue to apply as it relates to your Prestige Account.
4. If you have more than one Standard Bank Mobile SIM, the Offer will be allocated to your Package SIM.
5. The Data will be allocated to your Package SIM before the 09th of each month. The Data that we allocate to you will expire after 30 days, even if you have not used all of it.
6. The Rewards Points will be credited to your UCount Rewards account no later than the end of the Accrual Period for each month during the Offer Period (as defined in the UCount Rewards terms).
7. The Additional Data will be allocated to your Package SIM monthly in terms of the UCount Rewards terms).
8. These Terms shall apply to this Offer and all other information relating to this Offer and any promotional or advertising material that is published.
9. We are not responsible for any loss or damage which you or any third party may suffer as a result of you taking up the Offer.
10. We are not responsible if you are not able to successfully take up the Offer for any reason, including because of an interruption in services or a technological failure.
11. We reserve the right to amend these Terms.
12. We can end the Offer with immediate effect with or without notice to you. If this happens, you waive (give up) any rights, which you may have against us and you will have no claim against us.
13. If there is a dispute in respect of these Terms or the Offer, our decision is final and binding and no correspondence will be entered into.

Fixed LTE Promotional Offer

TERMS AND CONDITIONS IN RESPECT OF THE STANDARD BANK MOBILE DOUBLE YOUR DATA PROMOTIONAL OFFER MADE BY THE STANDARD BANK OF SOUTH AFRICA LIMITED (“STANDARD BANK/WE/US/OUR”)

ABOUT THE OFFER
1. We are offering you a once off double the value of data (DoubleData) based on your inclusive value, when you register for Fixed LTE from Standard Bank Mobile (Services) (Offer).
2. The Offer starts at 00:00 on Tuesday, 9 November 2021 and ends at 23h59 on Monday, 28 February 2022 (Offer Period).
WHO QUALIFIES FOR THIS OFFER
1. be an individual (i.e. not a juristic person);
2. be 18 years of age or older;
3. have received a communication to participate in this Offer;
4. be an existing account holder of a qualifying Standard Bank transactional account (Account); and
5. not be in breach of any of your obligations to us on any other products you hold with us, for example, all amounts that you owe us must be paid.
HOW THE OFFER WORKS
To qualify for this Offer, you must
1. In order to take up the Offer, you must register for the Services on the Standard Bank Mobile website during the Offer Period.
2. There is no additional qualifying criteria and once you have met the requirements indicated in clause 2 above and this clause 3 you will qualify for the Offer.
3. You may only take up this Offer once during the Offer Period.
GENERAL TERMS
1. We are the promoter of this Offer. Any reference to we/us/our includes our directors, members, partners, sponsors, agents or consultants, where the context allows for it.
2. By participating in this Offer, you agree to be bound by
  1. these terms and conditions; and
  2. the terms and conditions for Fixed LTE from Standard Bank Mobile.
3. Please note that the standard rates as indicated in the Fixed LTE Mobile Pricing Guide which can be found on the Standard Bank Mobile website will continue to apply as it relates to your Account.
4. The Double Data will be allocated to your Fixed LTE SIM on the date of activation and will expire after 30 days, even if you have not used all of it.
5. These Terms shall apply to this Offer and all other information relating to this Offer and any promotional or advertising material that is published.
6. We are not responsible for any loss or damage which you or any third party may suffer as a result of you taking up the Offer.
7. We are not responsible if you are not able to successfully take up the Offer for any reason, including because of an interruption in services or a technological failure.
8. We reserve the right to amend these Terms.
9. We can end the Offer with immediate effect with or without notice to you. If this happens, you waive (give up) any rights, which you may have against us and you will have no claim against us.
10. If there is a dispute in respect of these Terms or the Offer, our decision is final and binding and no correspondence will be entered into.

Free Data Promotional Offer

THE STANDARD BANK OF SOUTH AFRICA LIMITED (STANDARD BANK/WE/US/OUR)TERMS AND CONDITIONS (TERMS) FOR THE STANDARD BANK MOBILE FREE DATAPROMOTIONAL OFFER (OFFER)

Please read the Terms carefully and pay special attention to the clauses that are inbold, as they may limit our liability (responsibility) or involve some risk to you.

INTRODUCTION
1. We are offering you complimentary airtime or data when you register and successfully activate for a Standard Bank Mobile SIM (Subscriber) through our contact centre, a Standard Bank branch or the Standard Bank mobile store:
  1. R50 airtime for subscribers with an Access or MyMo account; or
  2. R100 airtime for subscribers with an Elite and MyMo Pluss Account; or
  3. 2 GB of data for subscribers with a Prestige, Professional, Private or Signature account;
  (Offer).
DURATION
1. The Offer starts at 00:00 on Saturday, 1 January 2022 and ends at 23:59 on Thursday, 30 June 2022 (Competition Period).
WHO QUALIFIES FOR THE OFFER
To qualify for the Offer, you must meet the following requirements:
1. be 18 years or older.
2. permanently reside in the Republic of South Africa.
3. you are the registered account holder of a Standard Bank Access, MyMo, Elite, Prestige, MyMo Plus, Professional, Private or Signature account.
4. you are not an existing Subscriber at the commencement of the Offer Period.
HOW TO ACCEPT THE OFFER
1. Register as a Subscriber and successfully activate a Standard Bank Mobile SIM during the Offer Period.
2. If you comply with the requirements set out in clause 3 above and this clause 4, you automatically qualify for the Offer.
3. You may only take up the Offer once during the Offer Period.
GENERAL
1. We are the promoter of the Offer. Any reference to we/us/our includes our directors, sponsors, agents or consultants, where the context allows for it.
2. By participating in the Offer, you agree to be bound by:
  1. these Terms.
  2. Standard Bank Mobile terms and conditions; and
  3. any supplier terms and conditions (if applicable).
3. These Terms apply to the Offer and to all information (including promotional or advertising material that is published) in relation to the Offer.
4. You will receive the Offer no later than the 30th day of the month in which you become a Subscriber.
5. We are not responsible for any loss or damage which you or any third party may suffer as a result of you taking up the Offer.
6. We are not responsible if you are not able to successfully take up the Offer for any reason, including because of an interruption in services or a technological failure.
7. We reserve the right to amend these Terms.
8. We can end the Offer with immediate effect with or without notice to you. If this happens, you waive (give up) any rights, which you may have against us and you will have no claim against us.
9. If there is a dispute in respect of these Terms or the Offer, our decision is final and binding and no correspondence will be entered into.
10. The Offer cannot be used together with any other similar offer or campaign promoted by us.

Educor Promotional Offer

THE STANDARD BANK OF SOUTH AFRICA LIMITED (STANDARD BANK/WE/US/OUR)TERMS AND CONDITIONS (TERMS) FOR THE STANDARD BANK & EDUCOR PROMOTIONAL OFFER (OFFER)Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may limit our liability (responsibility) or involve some risk to you.

INTRODUCTION
1. We are offering you the opportunity to transact on a MyMo account with zero monthly service fees for 12 months and 1GB of data via Standard Bank Mobile for 12 months when you open a MyMo account with Standard Bank. (Offer).
2. The Offer starts at 00:00 on 21 February 2022 and ends at 23:59 on 14 February 2023 (Offer Period).
WHO QUALIFIES FOR THE OFFER
To qualify for the Offer, you must meet the following requirements:
1. be between 16 and 26 years old;
2. permanently reside in the Republic of South Africa;
3. be registered to study at any of the Educor institutions; and
4. not have an existing Standard Bank account.
HOW TO ACCEPT THE OFFER
1. Successfully open a MyMo transactional account with the assistance of our sales representatives on campus (you must provide proof of your registration to study at any of the Educor institutions) and activate a Standard Bank SIM card to receive 1GB of data for 12 months to receive the Offer.
2. If you comply with the requirements set out in clause 2 above and this clause 3, you automatically qualify for the Offer.
GENERAL
1. We are the promoter of the Offer. Any reference to we/us/our includes our directors, sponsors, agents or consultants, where the context allows for it.
2. By participating in the Offer, you agree to be bound by these Terms and any supplier terms and conditions (if applicable).
3. These Terms apply to the Offer and to all information (including promotional or advertising material that is published) in relation to the Offer.
4. A validation process will take place and the Offer will be activated within 30 days of the successful completion of the validation process.
5. We must process your personal information to validate your participation and make the Offer available to you. By participating in the Offer, you consent to us processing your personal information for this purpose. If you do not consent, please do not participate in the Offer.
6. We are not responsible for any loss or damage which you or any third party may suffer as a result of you taking up the Offer.
7. We are not responsible if you are not able to successfully take up the Offer for any reason, including an interruption in services or a technological failure.
8. We reserve the right to amend these Terms.
9. We can end the Offer with immediate effect with or without notice to you. If this happens, you waive (give up) any rights, which you may have against us and you will have no claim against us.
10. If there is a dispute in respect of these Terms or the Offer, our decision is final and binding.
11. The Offer cannot be used together with any other similar offer or campaign promoted by us.

R5000 Lifestyle Voucher Promotion

THE STANDARD BANK OF SOUTH AFRICA LIMITED (STANDARD BANK/WE/US/OUR) TERMS AND CONDITIONS (TERMS) FOR THE STANDARD BANK MOBILE R5000 LIFESTYLE VOUCHER

Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may limit our liability (responsibility) or involve some risk to you.

DURATION
The Offer starts at 00:00 on Monday, 4 Apr 2022 and ends at 23:59 on Tuesday, 31 December 2022 (Competition Period).
REQUIREMENTS
1. To qualify for the Competition, you must:
  1. permanently reside in the Republic of South Africa.
  2. be 18 years or older.
  3. you are the registered account holder of a Standard Bank Transactional Account holder (Account) Access or MyMo or Elite or Consolidator or MyMo Plus or Prestige or Private or Professional or Private or Signature); and
  4. you are a new customer of a Standard Bank Mobile SIM (Subscriber) at the commencement of the Competition Period.
HOW TO ENTER
1. Register and successfully activate as a Subscriber through our Standard Bank branch and load a debit order against your Account for your monthly Subscriber fee during the Competition Period and you will receive one entry into the Competition.
2. You may only submit one entry into the Competition during the Competition Period.
3. You are not allowed to cancel your SIM card before 60 days on SIM card activation.
4. There are no forms to fill in and once you meet the requirements set out in clause 2 above and this clause 3, you will automatically be entered into the Competition.
PRIZES
Each day during the Competition Period, 1 person stands a chance to win an entry to win a R5000 voucher
1. We are the promoter of the Competition. Any reference to we/us/our includes our directors, sponsors, agents or consultants, where the context allows for it.
2. You cannot participate in the Competition if:
  1. you are a director, employee, agent or consultant of Standard Bank; or
  2. you are an immediate family member of any of the persons specified in clause 4.2.1; or
  3. you are a supplier of any goods or services under the Competition.
3. These Terms are governed by the Consumer Protection Act 68 of 2008.
4. These Terms apply to the Competition and all information relating to the Competition (including any promotional or advertising material that is published).
5. By entering the Competition, you are bound by:
  1. these Terms.
  2. the Account terms and conditions; and
  3. the Subscriber terms and conditions.
  4. any Prize terms and conditions.
6. We reserve the right to amend these Terms.
7. We must process your personal information to validate your entry and if you are a Prize winner, to make the Prize available to you. By entering the Competition, you consent to us processing your personal information for this purpose. If you do not consent, please do not enter the Competition.
8. We will choose a Prize winner through a lucky draw conducted every month during the Competition Period by our risk governance department on at 30 Baker Street, Rosebank, 2196 on the following dates:
  1. 25 May 2022;
  2. 25 June 2022;
  3. 25 July 2022;
  4. 25 August 2022;
  5. 25 September 2022;
  6. 25 October 2022;
  7. 25 November 2022;
  8. 29 December 2022; and
  9. 25 January 2023.
  The first valid entry drawn in each draw will win the Prize.
9. We will notify the Prize winner by no later than 7 days after the draw.
10. Once the Prize winner accepts the Prize, it will be delivered to the Prize winner by courier within 7 days.
11. We may declare the Prize forfeited (lost) and we may choose a new Prize winner, if:
  1. a Prize winner’s entry is not valid.
  2. a Prize winner has breached these Terms.
  3. a Prize winner cannot be contacted or does not accept the Prize within 3 days from the date that the Prize winner was contacted about the Prize.
  4. a Prize winner gives up the Prize or we determine that the Prize winner has given up the Prize.
12. If there is a dispute in respect of these Terms or the Competition, our decision is final and binding.
13. If the Prize winner agrees to it, we may publish their name and/or photo in any internal or external advertising or promotional material for 12 months from the date on which the Prize winner accepts the Prize. We will determine the nature and distribution of these materials. If a Prize winner does not consent to the publication of their name and/or photo, the Prize winner will still receive the Prize.
14. The Prize may not be transferred from you to any other person and may not be exchanged by you for any other item. We do however reserve the right to substitute the Prize with any other prize of a similar commercial value.
15. We are not responsible if your entry is not successfully submitted or a Prize winner does not successfully receive or take up a Prize for any reason, including because of a technological failure.
16. We are not responsible for any loss or damage which you or any third party may suffer as a result of you participating in the Competition or accepting a Prize.
17. If required by the Minister for Trade and Industry, the National Consumer Commission or for any other reason, we can end the Competition immediately with or without notice to you. If this happens, you waive (give up) any rights which you may have against us and you will have no claim against us.
18. Nothing in these Terms prevents you from approaching the National Consumer Commission or any other relevant authority to obtain relief.

Fixed LTE Extra Data Promotional offer

THE STANDARD BANK OF SOUTH AFRICA LIMITED (STANDARD BANK/WE/US/OUR) TERMS AND CONDITIONS (TERMS) FOR THE STANDARD BANK MOBILE FREE DATA OFFER

Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may limit our liability (responsibility) or involve some risk to you.

INTRODUCTION
1. We are offering 5GB free Fixed LTE data for 3 months to customers who sign up for Fixed LTE data subscription deals during the Offer Period. (Offer)
2. This Offer is for both Sim Only and Sim plus Router subscription deals.
3. The 5GB free data will be allocated each month for 3 months from the date of activation of the subscription
DURATION
1. The Offer starts at 00:00 on Friday, 1 July 2022 and ends at 23:59 on Saturday, 31 December 2022 (Offer Period).
WHO QUALIFIES FOR THE OFFER
To qualify for the Offer, you must meet the following requirements:
1. Successfully sign up for Fixed LTE data subscription deals during the Offer Period through the Standard Bank Mobile Call Centre or on the Standard Bank Mobile website and
2. Authorise a debit order for the payment of the subscription fee. For each Fixed LTE subscription deal successfully activated, you will qualify for the Offer.
GENERAL
1. A validation process will take place to determine if the debit order has been successfully processed before the free data can be allocated.
2. We must process your personal information to validate your participation and make the Offer available to you. By participating in the Offer, you consent to us processing your personal information for this purpose. If you do not consent, please do not participate in the Offer.
3. We are not responsible for any loss or damage which you or any third party may suffer as a result of you taking up the Offer.
4. We are not responsible if you are not able to successfully take up the Offer for any reason, including an interruption in services or a technological failure.
5. We reserve the right to amend these Terms
6. We can end the Offer with immediate effect with or without notice to you. If this happens, you waive (give up) any rights, which you may have against us and you will have no claim against us.
7. If there is a dispute in respect of these Terms or the Offer, our decision is final and binding.
8. The Offer cannot be used together with any other similar offer or campaign promoted by us.

Fixed LTE Promotional offer

THE STANDARD BANK OF SOUTH AFRICA LIMITED (STANDARD BANK/WE/US/OUR) TERMS AND CONDITIONS (TERMS) FOR THE STANDARD BANK MOBILE WIN A GIZZU PORTABLE POWER STATION COMPETITION

Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may limit our liability (responsibility) or involve some risk to you.

DURATION The Offer starts at 00:00 on Friday, 1 July 2022 and ends at 23:59 on Saturday, 31 December 2022 (PERIOD ).
REQUIREMENTS
To qualify for the Competition, you must:
1. permanently reside in the Republic of South Africa.
2. be 18 years or older.
3. be a Standard Bank client with a transactional bank account that is KYC (Know Your Client) compliant.
HOW TO ENTER
1. Register and successfully activate a Standard Bank Mobile subscription as a Subscriber for Fixed LTE data through our Standard Bank sales channels and authorise a debit order against your Account for your monthly Subscriber fee during the Competition Period and you will receive one entry into the Competition.
2. You may only submit one entry into the Competition during the Competition Period.
3. You may not cancel your Fixed LTE SIM and Router order within 60 days of SIM card and Router activation.
4. There are no forms to fill in and once you meet the requirements set out in clause 2 above and this clause 3, you will automatically be entered into the Competition.
PRIZES
1. One person stands a chance to win a Gizzu 300W portable Power Station on a monthly basis.
GENERAL
1. We are the promoter of the Competition. Any reference to we/us/our includes our directors, sponsors, agents or consultants, where the context allows for it.
2. You cannot participate in the Competition if:
  1. you are a director, employee, agent or consultant of Standard Bank; or
  2. you are an immediate family member of any of the persons specified in clause 5.2.1; or
  3. you are a supplier of any goods or services under the Competition.
3. These Terms are governed by the Consumer Protection Act 68 of 2008.
4. These Terms apply to the Competition and all information relating to the Competition (including any promotional or advertising material that is published).
5. By entering the Competition, you are bound by:
  1. these Terms.
  2. the Account terms and conditions; and
  3. the Subscriber terms and conditions.
  4. any Prize terms and conditions.
6. We reserve the right to amend these Terms.
7. We must process your personal information to validate your entry and if you are a Prize winner, to make the Prize available to you. By entering the Competition, you consent to us processing your personal information for this purpose. If you do not consent, please do not enter the Competition.
8. We will choose a Prize winner through a lucky draw conducted every month during the Competition Period by our risk governance department on at 30 Baker Street, Rosebank, 2196 on the following dates:
  1. 25 August 2022;
  2. 25 September 2002
  3. 25 October 2022;
  4. 25 November 2022;
  5. 29 December 2022; and
  6. 25 January 2023.
9. The first valid entry drawn in each draw will win the Prize.
10. We will notify the Prize winner by no later than 7 days after the draw.
11. Once the Prize winner accepts the Prize, it will be delivered to the Prize winner by courier within 7 days..
12. We may declare the Prize forfeited (lost) and we may choose a new Prize winner, if:
  1. a Prize winner’s entry is not valid.
  2. a Prize winner has breached these Terms.
  3. a Prize winner cannot be contacted or does not accept the Prize within 3 days from the date that the Prize winner was contacted about the Prize.
  4. a Prize winner gives up the Prize or we determine that the Prize winner has given up the Prize.
  5. a Prize winner cancels his/her subscription within 60 days of activation
13. If there is a dispute in respect of these Terms or the Competition, our decision is final and binding.
14. If the Prize winner agrees to it, we may publish their name and/or photo in any internal or external advertising or promotional material for 12 months from the date on which the Prize winner accepts the Prize. We will determine the nature and distribution of these materials. If a Prize winner does not consent to the publication of their name and/or photo, the Prize winner will still receive the Prize.
15. The Prize may not be transferred from you to any other person and may not be exchanged by you for any other item. We do however reserve the right to substitute the Prize with any other prize of a similar commercial value.
16. We are not responsible if your entry is not successfully submitted or a Prize winner does not successfully receive or take up a Prize for any reason, including a technological failure.
17. We are not responsible for any loss or damage which you or any third party may suffer as a result of you participating in the Competition or accepting a Prize.
18. If required by the Minister for Trade, Industry and Competition, the National Consumer Commission or for any other reason, we can end the Competition immediately with or without notice to you. If this happens, you waive (give up) any rights which you may have against us and you will have no claim against us.
19. Nothing in these Terms prevents you from approaching the National Consumer Commission or any other relevant authority to obtain relief.

SIM Card Win a Smartphone Promotional offer

THE STANDARD BANK OF SOUTH AFRICA LIMITED (STANDARD BANK/WE/US/OUR) TERMS AND CONDITIONS (TERMS) FOR THE STANDARD BANK MOBILE WIN A DEVICE COMPETITION

Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may limit our liability (responsibility) or involve some risk to you.

DURATION
The Offer starts at 00:00 on Friday, 1 July 2022 and ends at 23:59 on Saturday, 31 December 2022 (Competition Period).
REQUIREMENTS
To qualify for the Competition, you must:
1. permanently reside in the Republic of South Africa.
2. be a Standard Bank client with an Access, MyMo, Elite, Consolidator, MyMo Plus, Prestige, Private, Professional or Signature bank account (Account) which is KYC (Know Your Customer) compliant..
HOW TO ENTER
1. Register and successfully activate a Standard Bank Mobile SIM card through our Standard Bank sales channels and authorise a debit order against your Account for your monthly subscription fee during the Competition Period and you will receive one entry into the Competition.
2. You may only submit one entry into the Competition during the Competition Period.
3. You may not cancel your SIM card within 60 days of your SIM card activation.
4. There are no forms to fill in and once you meet the requirements set out in clause 2 above and this clause 3, you will automatically be entered into the Competition.
PRIZES
1. One person stands a chance to win a device according to their Account type on a monthly basis:
GENERAL
1. We are the promoter of the Competition. Any reference to we/us/our includes our directors, sponsors, agents or consultants, where the context allows for it.
2. You cannot participate in the Competition if:
  1. you are a director, employee, agent or consultant of Standard Bank; or
  2. you are an immediate family member of any of the persons specified in clause 5.2.1; or
  3. you are a supplier of any goods or services under the Competition.
3. These Terms are governed by the Consumer Protection Act 68 of 2008.
4. These Terms apply to the Competition and all information relating to the Competition (including any promotional or advertising material that is published).
5. By entering the Competition, you are bound by:
  1. these Terms.
  2. the Account terms and conditions; and
  3. the Subscriber terms and conditions.
  4. any Prize terms and conditions.
6. We reserve the right to amend these Terms.
7. We must process your personal information to validate your entry and if you are a Prize winner, to make the Prize available to you. By entering the Competition, you consent to us processing your personal information for this purpose. If you do not consent, please do not enter the Competition.
8. We will choose a Prize winner through a lucky draw conducted every month during the Competition Period by our risk governance department on at 30 Baker Street, Rosebank, 2196 on the following dates:
  1. 25 August 2022;
  2. 25 September 2022;
  3. 25 October 2022;
  4. 25 November 2022;
  5. 29 December 2022; and
  6. 25 January 2023.
  The first valid entry drawn in each draw will win the Prize.
9. We will notify the Prize winner by no later than 7 days after the draw.
10. Once the Prize winner accepts the Prize, it will be delivered to the Prize winner by courier within 7 days.
11. We may declare the Prize forfeited (lost) and we may choose a new Prize winner, if:
  1. a Prize winner’s entry is not valid.
  2. a Prize winner has breached these Terms.
  3. a Prize winner cannot be contacted or does not accept the Prize within 3 days from the date that the Prize winner was contacted about the Prize.
  4. a Prize winner gives up the Prize or we determine that the Prize winner has given up the Prize.
12. If there is a dispute in respect of these Terms or the Competition, our decision is final and binding.
13. If the Prize winner agrees to it, we may publish their name and/or photo in any internal or external advertising or promotional material for 12 months from the date on which the Prize winner accepts the Prize. We will determine the nature and distribution of these materials. If a Prize winner does not consent to the publication of their name and/or photo, the Prize winner will still receive the Prize.
14. The Prize may not be transferred from you to any other person and may not be exchanged by you for any other item. We do however reserve the right to substitute the Prize with any other prize of a similar commercial value.
15. We are not responsible if your entry is not successfully submitted or a Prize winner does not successfully receive or take up a Prize for any reason, including because of a technological failure.
16. We are not responsible for any loss or damage which you or any third party may suffer as a result of you participating in the Competition or accepting a Prize.
17. If required by the Minister for Trade and Industry, the National Consumer Commission or for any other reason, we can end the Competition immediately with or without notice to you. If this happens, you waive (give up) any rights which you may have against us and you will have no claim against us.
18. Nothing in these Terms prevents you from approaching the National Consumer Commission or any other relevant authority to obtain relief.

Device Win a Smartphone Promotional offer

THE STANDARD BANK OF SOUTH AFRICA LIMITED (STANDARD BANK/WE/US/OUR) TERMS AND CONDITIONS (TERMS) FOR THE STANDARD BANK MOBILE WIN A DEVICE COMPETITION

Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may limit our liability (responsibility) or involve some risk to you.

DURATION
The Offer starts at 00:00 on Friday, 1 July 2022 and ends at 23:59 on Saturday, 31December 2022 (COMPETITION PERIOD).
REQUIREMENTS
To qualify for the Competition, you must:
1. permanently reside in the Republic of South Africa;
2. be 18 years or older; and
3. be a Standard Bank client with a transactional bank account that is KYC (Know Your Client) compliant.
HOW TO ENTER
1. Register and successfully activate a Standard Bank Mobile subscription as a Subscriber for a device through our Standard Bank sales channels and authorise a debit order against your Account for your monthly Subscriber fee during the Competition Period and you will receive one entry into the Competition.
2. You may only submit one entry into the Competition during the Competition Period.
3. You may not cancel your Device order within 60 days of Device and SIM card activation.
4. There are no forms to fill in and once you meet the requirements set out inclause 2 above and this clause 3, you will automatically be entered into the Competition.
PRIZE
One person stands a chance to win an iPhone 12 64GB device on a monthly basis (Prize)
GENERAL
1. We are the promoter of the Competition. Any reference to we/us/our includes our directors, sponsors, agents or consultants, where the context allows for it.
2. You cannot participate in the Competition if:
  1. you are a director, employee, agent or consultant of Standard Bank; or
  2. you are an immediate family member of any of the persons specified in clause 5.2.1; or
  3. you are a supplier of any goods or services under the Competition.
3. These Terms are governed by the Consumer Protection Act 68 of 2008.
4. These Terms apply to the Competition and all information relating to the Competition (including any promotional or advertising material that is published).
5. By entering the Competition, you are bound by:
  1. these Terms.
  2. the Account terms and conditions; and
  3. the Subscriber terms and conditions.
  4. any Prize terms and conditions.
6. We reserve the right to amend these Terms.
7. We must process your personal information to validate your entry and if you are a Prize winner, to make the Prize available to you. By entering the Competition, you consent to us processing your personal information for this purpose. If you do not consent, please do not enter the Competition.
8. We will choose a Prize winner through a lucky draw conducted every month during the Competition Period by our risk governance department on at 30 Baker Street, Rosebank, 2196 on the following dates:
  1. 25 August 2022;
  2. 25 September 2002
  3. 25 October 2022;
  4. 25 November 2022;
  5. 29 December 2022; and
  6. 25 January 2023.
  The first valid entry drawn in each draw will win the Prize.
9. We will notify the Prize winner by no later than 7 days after the draw.
10. Once the Prize winner accepts the Prize, it will be delivered to the Prize winner by courier within 7 days.
11. We may declare the Prize forfeited (lost) and we may choose a new Prize winner, if:
  a Prize winner’s entry is not valid.
  a Prize winner has breached these Terms.
  a Prize winner cannot be contacted or does not accept the Prize within 3 days from the date that the Prize winner was contacted about the Prize.
  a Prize winner gives up the Prize or we determine that the Prize winner has given up the Prize.
  a Prize winner cancels his/her subscription within 60 days of activation.
12. If there is a dispute in respect of these Terms or the Competition, our decision is final and binding.
13. If the Prize winner agrees to it, we may publish their name and/or photo in any internal or external advertising or promotional material for 12 months from thedate on which the Prize winner accepts the Prize. We will determine the nature and distribution of these materials. If a Prize winner does not consent to the publication of their name and/or photo, the Prize winner will still receive the Prize.
14. The Prize may not be transferred from you to any other person and may not be exchanged by you for any other item. We do however reserve the right to substitute the Prize with any other prize of a similar commercial value.
15. We are not responsible if your entry is not successfully submitted or a Prize winner does not successfully receive or take up a Prize for any reason, including a technological failure.
16. We are not responsible for any loss or damage which you or any third party may suffer as a result of you participating in the Competition or accepting a Prize.
17. If required by the Minister for Trade, Industry and Competition, the National Consumer Commission or for any other reason, we can end the Competition immediately with or without notice to you. If this happens, youwaive (give up) any rights which you may have against us and you willhave no claim against us.
18. Nothing in these Terms prevents you from approaching the National Consumer Commission or any other relevant authority to obtain relief.

Win an iPhone 13 Competition

THE STANDARD BANK OF SOUTH AFRICA LIMITED (STANDARD BANK/WE/US/OUR) TERMS AND CONDITIONS (TERMS) FOR THE STANDARD BANK MOBILE WIN A IPHONE 13 COMPETITION

Please read the Terms carefully and pay special attention to the clauses that are inbold, as they may limit our liability (responsibility) or involve some risk to you.

DURATION
The Competition starts at 00:00 on Monday, 3 October2022 and ends at 23:59 on Saturday, 31 December 2022 (Competition Period).
REQUIREMENTS
To qualify to enter the Competition, you must:
1. 1. permanently reside in the Republic of South Africa;
  2. be 18 years or older; and
  3. be a Standard Bank Mobile subscriber
HOW TO ENTER
1. Purchase data or airtime for your Standard Bank Mobile SIM to the value of R10 or more via the Standard Bank App, cellphone banking, at a Standard Bank ATM, or via the Standard Bank Mobile website during the Competition Period and you will receive one entry into the Competition.
2. You may submit more than one entry however you may only win once
3. There are no forms to fill in and once you meet the requirements set out in clause 2 above and this clause 3, you will automatically be entered into the Competition
PRIZE
One person stands a chance to win an iPhone 13 128GB smartphone on a weekly basis (Prize).

GENERAL

We are the promoter of the Competition. Any reference to we/us/our includes our directors, sponsors, agents or consultants, where the context allows for it.
You cannot participate in the Competition if:
1. you are a director, employee, agent or consultant of Standard Bank; or
2. you are an immediate family member of any of the persons specified in clause 5.2.1; or
3. you are a supplier of any goods or services under the Competition.
These Terms are governed by the Consumer Protection Act 68 of 2008.
These Terms apply to the Competition and all information relating to the Competition (including any promotional or advertising material that is published).
By entering the Competition, you are bound by:
1. these Terms.
2. the Account terms and conditions; and
3. the Subscriber terms and conditions.
4. any Prize terms and conditions.
We reserve the right to amend these Terms.
We must process your personal information to validate your entry and if you are a Prize winner, to make the Prize available to you. By entering the Competition, you consent to us processing your personal information for this purpose. If you do not consent, please do not enter the Competition.

We will choose Prize winners through weekly draws conducted by our risk governance department at 30 Baker Street, Rosebank on the following dates: dates:5.9The

Tuesday, 11 October 2022	Tuesday, 18 October 2022	Tuesday, 25 October 2022
Tuesday, 01 November 2022	Tuesday, 08 November 2022	Tuesday, 15 November 2022
Tuesday, 22 November 2022	Tuesday, 29 November 2022	Tuesday, 06 December 2022
Tuesday, 13 December 2022	Tuesday, 20 December 2022	Tuesday, 27 December2022
Tuesday, 03 January 2023

The first valid entry drawn in each draw will win the Prize. We will notify the Prize winner by no later than 7 days after the draw.
Once the Prize winner accepts the Prize, it will be delivered to the Prize winner by courier within 7 days.
We may declare the Prize forfeited (lost) and we may choose a new Prizewinner, if:
1. a Prize winner’s entry is not valid.
2. a Prize winner has breached these Terms.
3. a Prize winner cannot be contacted or does not accept the Prize within 3 days from the date that the Prize winner was contacted about the Prize.
4. a Prize winner gives up the Prize or we determine that the Prize winner has given up the Prize.
If there is a dispute in respect of these Terms or the Competition, our decision is final and binding.
If the Prize winner agrees to it, we may publish their name and/or photo in any internal or external advertising or promotional material for 12 months from the date on which the Prize winner accepts the Prize. We will determine the nature and distribution of these materials. If a Prize winner does not consent to the publication of their name and/or photo, the Prize winner will still receive the Prize.
The Prize may not be transferred from you to any other person and may not be exchanged by you for any other item. We do however reserve the right to substitute the Prize with any other prize of a similar commercial value.
We are not responsible if your entry is not successfully submitted or a Prize winner does not successfully receive or take up a Prize for any reason, including a technological failure.
We are not responsible for any loss or damage which you or any third party may suffer as a result of you participating in the Competition or accepting a Prize.
If required by the Minister for Trade, Industry and Competition, the National Consumer Commission or for any other reason, we can end the Competition immediately with or without notice to you. If this happens, you waive (give up) any rights which you may have against us and you will have no claim against us.
Nothing in these Terms prevents you from approaching the National Consumer Commission or any other relevant authority to obtain relief.

Win an iPhone 13 Competition (Staff)

THE STANDARD BANK OF SOUTH AFRICA LIMITED (STANDARD BANK/WE/US/OUR) TERMS AND CONDITIONS (TERMS) FOR THE STANDARD BANK MOBILE WIN A IPHONE 13 STAFF COMPETITION

Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may limit our liability (responsibility) or involve some risk to you.

DURATION
The Competition starts at 00:00 on Tuesday, 01 November 2022 and ends at 23:59 on Saturday, 31 December 2022 (Competition Period).
REQUIREMENTS
To qualify to enter the Competition, you must:
1. permanently reside in the Republic of South Africa;
2. be a Standard Bank Mobile subscriber; and
3. be permanently employed by Standard Bank with a valid A number.
HOW TO ENTER
1. Purchase airtime or data for your Standard Bank Mobile SIM to the value of R10 or more via the Standard Bank App, cellphone banking, at a Standard Bank ATM, or via the Standard Bank Mobile website during the Competition Period and you will receive one entry into the Competition.
2. You may submit more than one entry however you may only win once.
3. There are no forms to fill in and once you meet the requirements set out in clause 2 above and this clause 3, you will automatically be entered into the Competition.
PRIZE
Three people stand a chance to each win an iPhone 13 128GB smartphone (Prize).
GENERAL
1. We are the promoter of the Competition. Any reference to we/us/our includes our directors, sponsors, agents or consultants, where the context allows for it.
2. You cannot participate in the Competition if you are a supplier of any goods or services under the Competition.
3. These Terms are governed by the Consumer Protection Act 68 of 2008.
4. These Terms apply to the Competition and all information relating to the Competition (includingany promotional or advertising material that is published).
5. By entering the Competition, you are bound by these Terms and the terms relating to the Prize.
6. We reserve the right to amend these Terms.
7. We must process your personal information to validate your entry and if you are a Prize winner, to make the Prize available to you. By entering the Competition, you consent to us processing your personal information for this purpose. If you do not consent, pleasedo not enter the Competition.
8. We will choose the 3 Prize winners through a draw to be conducted by our risk governance department at 30 Baker Street, Rosebank on 10 January 2023.
9. The first 3 valid entries drawn in the draw will win the Prize. We will notify the Prize winner by no later than 7 days after the draw.
10. Once the Prize winner accepts the Prize, it will be delivered to the Prize winner by courier within 7 days.
11. We may declare the Prize forfeited (lost) and we may choose a new Prize winner, if:
  1. a Prize winner’s entry is not valid.
  2. a Prize winner has breached these Terms.
  3. a Prize winner cannot be contacted or does not accept the Prize within 3 days from the date that the Prize winner was contacted about the Prize.
  4. a Prize winner gives up the Prize or we determine that the Prize winner has given up the Prize
12. If there is a dispute in respect of these Terms or the Competition, our decision is final and binding.
13. If the Prize winner agrees to it, we may publish their name and/or photo in any internal or external advertising or promotional material for 12 months from the date on which the Prize winner accepts the Prize. We will determine the nature and distribution of these materials. If a Prize winner does not consent to the publication of their name and/or photo, the Prize winner will still receive the Prize
14. The Prize may not be transferred from you to any other person and may not be exchanged by you for any other item. We do however reserve the right to substitute the Prize with any other prize of a similar commercial value.
15. We are not responsible if your entry is not successfully submitted or a Prize winner does not successfully receive or take up a Prize for any reason, including a technological failure.
16. We are not responsible for any loss or damage which you or any third party may suffer as a result of you participating in the Competition or accepting a Prize.
17. If required by the Minister for Trade, Industry and Competition, the National Consumer Commission or for any other reason, we can end the Competition immediately with or without notice to you. If this happens, you waive (give up) any rights which you may have against us and you will have no claim against us.
18. Nothing in these Terms prevents you from approaching the National Consumer Commission or any other relevant authority to obtain relief.

Black Friday and Cyber Monday Device Offer

THE STANDARD BANK OF SOUTH AFRICA LIMITED (STANDARD BANK/WE/US/OUR) TERMS AND CONDITIONS (TERMS) FOR THE STANDARD BANK MOBILE DEVICE BLACK FRIDAY AND CYBER MONDAY (OFFER)

Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may limit our liability (responsibility) or involve some risk to you.

INTRODUCTION
1. We are offering you a reduced price on selected device bundles when you purchase a qualifying Standard Bank Mobile 24 month device contract (Contract) which you purchase on the Standard Bank Mobile online store (Offer).
2. The Offer starts at 00:00 on 25 November 2022 and ends at 23:59 on 28 November 2022 (Offer Period).
WHO QUALIFIES FOR THE OFFER
To qualify for the Offer, you must meet the following requirements:
1. be 18 years or older;
2. permanently reside in the Republic of South Africa; and
3. you are an existing Standard Bank Cheque and/or Credit cardholder (Card) whose Card is in Good Standing.
HOW TO ACCEPT THE OFFER
1. You will receive the Offer as follows: the discounted device bundle purchase price will automatically be applied to the device selected on the Standard Bank Mobile online store when you subscribe for your Contract.
2. If you comply with the requirements set out in clause 2 above and this clause 3, you automatically qualify for the Offer.
3. You may take up the Offer as many times as you want during the Offer Period.
4. The Offer is subject to availability of devices.
GENERAL
1. We are the promoter of the Offer. Any reference to we/us/our includes our directors, sponsors, agents or consultants, where the context allows for it.
2. By participating in the Offer, you agree to be bound by:
  1. these Terms; and
  2. Standard Bank Mobile store terms and conditions.
3. These Terms apply to the Offer and to all information (including promotional or advertising material that is published) in relation to the Offer.
4. You will receive the Offer automatically when you select the device and follow the normal checkout process.
5. We are not responsible for any loss or damage which you or any third party may suffer as a result of you taking up the Offer.
6. We are not responsible if you are not able to successfully take up the Offer for any reason, including because of an interruption in services or a technological failure.
7. We reserve the right to amend these Terms.
8. We can end the Offer with immediate effect with or without notice to you. If this happens, you waive (give up) any rights, which you may have against us and you will have no claim against us.
9. If there is a dispute in respect of these Terms or the Offer, our decision is final and binding and no correspondence will be entered into.
10. The Offer cannot be used together with any other similar offer or campaign promoted by us.

Black Friday and Cyber Monday Fixed LTE Offer

THE STANDARD BANK OF SOUTH AFRICA LIMITED (STANDARD BANK/WE/US/OUR) TERMS AND CONDITIONS (TERMS) FOR THE STANDARD BANK MOBILE FIXED LTE BLACK FRIDAY AND CYBER MONDAY (OFFER)

Please read the Terms carefully and pay special attention to the clauses that are in bold, as they may limit our liability (responsibility) or involve some risk to you.

INTRODUCTION
1. We are offering you additional data in your first month, when you subscribe for any Fixed LTE package on the Standard Bank Mobile online store (Offer).
2. The Offer starts at 00:00 on 25 November 2022 and ends at 23:59 on 28 November 2022 (Offer Period).
WHO QUALIFIES FOR THE OFFER
To qualify for the Offer, you must meet the following requirements:
1. be 18 years or older;
2. permanently reside in the Republic of South Africa; and
3. you are an existing Standard Bank Cheque and/or Credit cardholder (Card) whose Card is in Good Standing.
HOW TO ACCEPT THE OFFER
1. You will receive the Offer when you successful subscribe for a Fixed LTE package on the Standard Bank Mobile online store.
2. If you comply with the requirements set out in clause 2 above and this clause 3, you automatically qualify for the Offer.
3. You may only take up the Offer once during the Offer Period.
4. The additional data is only valid for a period of 30 days from activation.
GENERAL
1. We are the promoter of the Offer. Any reference to we/us/our includes our directors, sponsors, agents or consultants, where the context allows for it.
2. By participating in the Offer, you agree to be bound by:
  1. these Terms; and
  2. Standard Bank Mobile store terms and conditions.
3. These Terms apply to the Offer and to all information (including promotional or advertising material that is published) in relation to the Offer.
4. You will receive the Offer automatically when you select the device and follow the normal checkout process.
5. We are not responsible for any loss or damage which you or any third party may suffer as a result of you taking up the Offer.
6. We are not responsible if you are not able to successfully take up the Offer for any reason, including because of an interruption in services or a technological failure.
7. We reserve the right to amend these Terms.
8. We can end the Offer with immediate effect with or without notice to you. If this happens, you waive (give up) any rights, which you may have against us and you will have no claim against us.
9. If there is a dispute in respect of these Terms or the Offer, our decision is final and binding and no correspondence will be entered into.
10. The Offer cannot be used together with any other similar offer or campaign promoted by us.

Standard Bank Mobile Subscriber

Standard Bank Mobile Store

Standard Bank Mobile Fixed LTE Account Type

Standard Bank Mobile Fixed LTE Data Package

Standard Bank Mobile 24 Month Bundle Contract

Standard Bank Mobile Warranty Policy

Standard Bank Mobile Return and Refund Policy

Data Rewards Promotional Offer

UCount Rewards

MyMo Promotional Offer

Covid 19 Complimentary Data Promotional Offer

Account Migration Complimentary Data Promotional Offer

Fixed LTE Promotional Offer

Free Data Promotional Offer

Educor Promotional Offer

R5000 Lifestyle Voucher Promotion

Fixed LTE Extra Data Promotional offer

Fixed LTE Promotional offer

SIM Card Win a Smartphone Promotional offer

Device Win a Smartphone Promotional offer

Win an iPhone 13 Competition

Win an iPhone 13 Competition (Staff)

Black Friday and Cyber Monday Device Offer

Black Friday and Cyber Monday Fixed LTE Offer

Standard Bank App